Open Positions

Job Description:

The Director of Event Mangement should be an experienced Manager with a keen eye for detail, quality management, and multiple-team member coordination. The Director of Event Mangement will report to the Director of Operations and be a key contact for the Event Mangement team and clients.

Job Responsibilities:

• Passkey Super User and able to train others on Passkey
• Manage the Event Mangement team
• Develop annual team goals for the Event Mangement department
• Develop individual goals for staff that foster professional development for Senior Event Managers and Event Managers
• Conduct regular one-on-one meetings with subordinates to ensure tasks are on track
• Conduct performance reviews for all Event Management staff in tandem with Senior Event Manager
• Maintain, review, approve and track timelines for department staff
• Develop tracking and Q/A procedures for all phases of the Event Management process
• Determine lessons learned for Event Manager cross-training and continues department improvement
• Act as a Passkey Liaison by conducting monthly calls and maintaining an improvement log
• Maintain and develop standard operating procedures for the Event Management Department while fostering cohesiveness with other operations departments
• Develop and maintain a training schedule for the department based on Passkey updates, lessons learned and EventSphere process improvement
• Review inventory across all events ensuring that staff maintains no less than 10% available inventory
• Maintain client satisfaction and serve as a point of escalation for opportunities that arise including but not limited to onsite travel and direct client calls
• Review and approve expenses of assigned event teams, including on-site as well as any Event Coordinators working event ensuring overall company budgets are maintained
• Participate in meetings with Senior staff members for the development of updated policies as needed
• Maintain the event schedule and lead/approve staffing assignments
• Maintain Project log and serve as the liaison between EventSphere and various vendors
• Maintain Project log and various documents for resource allocation and tracking

Job Requirements:

• Bachelor’s Degree
• Minimum 5 years in housing/reservations industry
• Passkey Super User
• Event Mangement experience required
• Hotel Contracting experience required
• Ability to manage multiple Event Managers and Events
• Frequent travel is required
• Extreme attention to detail
• Excellent customer service skills
• Ability to work in a cross-functional work environment
• Excellent verbal and written communications skills
• Above average time management skills and organizational skills
• Outstanding follow-up abilities
• Able to work with minimal direction
• Training experience is required
• People-management experience required
• Outstanding ability to meet deadlines