It’s a New Stay

Your safety is our top priority.

Westin Peachtree Plaza


What services do you intend to have for guests bringing their vehicles?

  • Offsite parking
  • Valet parking – Associates will wear PPE based on the activities they are performing. Guests are required to wear personal face coverings in all public space throughout the hotel.

Will your hotel have bell staff?

  • Yes

How will the property facilitate the ability to provide tips at guests’ discretion?

  • Cash


How will the front desk be set up compared to normal operating procedures?

  • Hand sanitizer for desk agents
  • Hand sanitizer for guests
  • Desk agents wearing masks or other PPE
  • Guests required to wear masks or other PPE
  • Protective barrier/sneeze shield installed at the front desk
  • Social distancing markers at chick-in lines
  • Social distancing markers throughout the lobby
  • Mobile check-in
  • Mobile room key
  • Temperature check for staff

Will you require guests to wear a mask while on the property?

  • Yes


What will be the new housekeeping protocols?

  • Guest Rooms. Every guest room is thoroughly cleaned and disinfected between each guest stay. Housekeeping services are in operation; however, service will not be provided daily. Our intent is to refresh your room upon request only and only while you are away. If you would prefer daily housekeeping services, please let the Front Office know upon check-in or dial “0” from any house phone and we will do our best to accommodate. Should you need any additional items, please dial “0” on your house phone. You may also contact us via Mobile Chat or Request in the Marriott Bonvoy app or stop by the front desk.

How frequently will housekeeping be cleaning public areas of the hotel?

  • Enhanced Public Space Cleaning. We have increased the frequency of cleaning and disinfection, especially in high-traffic areas like restrooms, elevators, and escalators and provided more hand sanitizing stations.

What is the property’s plan for cleaning other necessary items in rooms, such as remote controls or telephones?

  • Usage of electro-statics sprayer used in between guest stays.

Will single-use paper and plastics be used?

  • Yes


Will your restaurant(s) be open?

  • The Cafe:
    • Saturday and Sunday – 8am to 12noon
  • Sun Dial Restaurant (Dinner)
    • Friday and Saturday 5:00pm to 10:00pm reservations only

Will room service be available?

  • Yes –
    • Daily for Breakfast 6:00AM to 11:00AM  /  All Day Dining 11:00AM to 10:00PM

Will your gift or sundries shop be open?

  • Yes


Can you give us an overview of your COVID-19 training program?

  • Each associate have been trained on hygiene and cleanliness standards in each of their areas.

What protocols will the property have in place for guests?

  • Contact tracing
  • Social distancing
  • Mask requirements

What protocols and policies will the property have in place for staff?

  • Contact tracing
  • COVID-19 sick-leave requirements
  • Frequent handwashing
  • Mask requirements
  • Reporting cold- or flu-like symptoms and refraining from work
  • Social distancing
  • Temperature and/or other well-being checks
  • Use of alcohol-based hand sanitizer

Will social distancing procedures be based on federal, state, and/or local mandates?

  • Yes

Which staff will be increased in order to maintain new standards?

  • Hotel is staffed in each area based on demand

What plan does your property have to respond to an individual who will not abide by the safety protocols put in place (e.g. refusal to wear a mask)?

  • All of our guests are encouraged to war masks and we are providing masks to them if they do not have one.

Will staff be trained in de-escalation?

  • Yes

Will other methods be used (e.g. onsite security or request for law enforcement in extraordinary situations)?

  • Yes


What items will your property have readily available in public spaces?

  • Hand sanitizer
  • Masks

How will the hotel monitor the amount of people in elevators/waiting to get on elevators?

  • You will see signage throughout the hotel promoting physical distancing and encouraging guests to stand at least 6 feet apart.

Will the occupancy of elevators be limited to a percentage of normal capacity?

  • Two people per elevator

Will your hotel’s gym/workout facility be open?

  • Yes

What will your new cleaning process be for this space?

  • Enjoy complimentary access, with your guestroom key, to the WestinWORKOUT Fitness studio. Access by taking the elevator to Level 9.Westin WORKOUT Fitness Studio: Daily 6am to 9pm

Will your hotel’s business center be open?

  • Yes: Mon – Fri: 9:00am – 6:00pm; Sat – Sun: CLOSED


Will you allow separate meeting/conference registration to be set up in your lobby?

  • No


What in-room amenities do you currently provide?

  • None

Will standard items be removed from rooms such as coffee pots, minibar options, iron, glassware, refillable shampoo/body wash?

  • No

Will the hotel disallow more than single or double occupancy for rooms where the occupants do not already live together?

  • Yes

Will the hotel still offer shuttle services?

  • No

If your property does learn that a guest has tested positive, presumptive positive, or is exhibiting symptoms of COVID-19, what is the response protocol?

  • Symptomatic guests to leave property
  • Symptomatic guests will be isolated / nearby guests relocated