The American Hotel Atlanta Downtown
ARRIVAL 
What services do you intend to have for guests bringing their vehicles?
- Valet parking – attendants must wear masks and gloves and disinfect each vehicle prior to entry and exit
Will your hotel have bell staff?
- No
How will the property facilitate the ability to provide tips at guests’ discretion?
- Cash
FRONT DESK
How will the front desk be set up compared to normal operating procedures?
- Hand sanitizer for desk agents
- Hand sanitizer for guests
- Desk agents wearing masks or other PPE
- Guests required to wear masks or other PPE
- Protective barrier/sneeze shield installed at the front desk
- Social distancing markers at chick-in lines
- Social distancing markers throughout the lobby
- Mobile check-in
- Mobile room key
- Temperature check for staff
Will you require guests to wear a mask while on the property?
- Yes
HOUSEKEEPING
What will be the new housekeeping protocols?
- Guest rooms will not be serviced unless requested by the guest to ensure safety of staff and guests.
How frequently will housekeeping be cleaning public areas of the hotel?
- Public areas are cleaned constantly, several times a day
How often will lobby and other common space furniture be cleaned? (e.g. chairs, end tables, center tables, couches, etc.)
- Lobby and other common space furniture is cleaned constantly, several times a day
How frequently will towels and bed linens be changed?
- Towels and bed linens are not changed during the guest stay unless requested
What is the property’s plan for cleaning other necessary items in rooms, such as remote controls or telephones?
- We follow the Hilton CleanStay guidelines for disinfecting and sanitizing each guestroom.
Will single-use paper and plastics be used?
- Yes
What, if any, sustainability practices will still be in place?
- We have a recycling program in place and also a water conservation plan
How will each room be prepared between guests?
- According to Hilton CleanStay guidelines
How long will a room sit empty before being cleaned?
- 24 hours
How long will a room sit empty before checking another guest in?
- 24 hours
FOOD AND BEVERAGE
Will your restaurant(s) be open?
- The Cloakroom Kitchen and Bar is open for:
- Breakfast, Thursday-Monday from 7:00am-10:00am
- Dinner, Tuesday-Saturday from 4pm-9pm.
What new processes will be in place to ensure restaurant spaces are adequately sanitized and disinfected?
- We abide by the Hilton CleanStay guidelines and disinfect all tables, chairs and other surfaces in the restaurant.
When and how frequently will restaurants be deep cleaned?
- Restaurant is deep cleaned daily
Do you plan to offer buffet for any meals or snack items?
- No buffet will be offered. All meals are a la carte.
Will there be Grab and Go menu options?
- Yes
Will room service be available?
- No
Will your gift or sundries shop be open?
- Yes
Would you consider having masks and gloves available for purchase?
- Yes
How will menu items be presented?
- Online, guest’s mobile device
STAFF
Can you give us an overview of your COVID-19 training program?
- Each department has training designed specifically for their area of the hotel
What protocols will the property have in place for guests?
- Contact tracing
- Social distancing
- Mask requirements
What protocols and policies will the property have in place for staff?
- Contact tracing
- COVID-19 sick-leave requirements
- Frequent handwashing
- Mask requirements
- Reporting cold- or flu-like symptoms and refraining from work
- Social distancing
- Temperature and/or other well-being checks
- Use of alcohol-based hand sanitizer
Will social distancing procedures be based on federal, state, and/or local mandates?
- Yes
Which staff will be increased in order to maintain new standards?
- Housekeeping
What plan does your property have to respond to an individual who will not abide by the safety protocols put in place (e.g. refusal to wear a mask)?
- We advise guest of the requirement; however we will not demand that a guest wear the mask and will not require that they leave the property
Will staff be trained in de-escalation?
- Yes
Will other methods be used (e.g. onsite security or request for law enforcement in extraordinary situations)?
- Yes
Has your hotel modified its Emergency Action Plan?
- No
Has your egress plan been modified?
- No
Has your hotel modified its Manager On-Duty guidelines?
- No
ADDITIONAL PUBLIC AREAS
What items will your property have readily available in public spaces?
- Hand sanitizer
How will the hotel monitor the amount of people in elevators/waiting to get on elevators?
- Signage posted by elevators explaining policies
Will the occupancy of elevators be limited to a percentage of normal capacity?
- One person per elevator or one family per elevator
How often will public restrooms be cleaned?
- Multiple times daily
Will the occupancy of public restrooms be limited to a percentage of normal capacity?
- No
Will your hotel’s gym/workout facility be open?
- Yes
What will your new cleaning process be for this space?
- We clean several times a day and have put several machines out of order so that we can provide adequate spacing between machines.
Will your hotel’s business center be open?
- No
IN-HOUSE MEETINGS/MEETING SPACE
Will you allow separate meeting/conference registration to be set up in your lobby?
- Yes, hand sanitizing stations will be placed near registration areas
MISCELLANEOUS
What in-room amenities do you currently provide?
- Shampoo
- Conditioner
- Lotion
Will standard items be removed from rooms such as coffee pots, minibar options, iron, glassware, refillable shampoo/body wash?
- No – housekeeping cleans and sanitizes all in-room amenities
How will the hotel monitor the number of people in each hotel room?
- Guests will be asked the number of people in the room upon check-in
Will the hotel disallow more than single or double occupancy for rooms where the occupants do not already live together?
- No
Will the hotel still offer shuttle services?
- No
Will the hotel have any limits on the number of floors or rooms opened at one time?
- All floors open
If your property does learn that a guest has tested positive, presumptive positive, or is exhibiting symptoms of COVID-19, what is the response protocol?
- Symptomatic guests to leave property
- Property will contact health officials
- Property will notify the group’s contacts of incident
- Property will conduct contact tracing and notify other impacted guests
- Property will initialize heavy sanitation of all common spaces, entryways, and other public property areas