Hyatt Regency Atlanta
ARRIVAL 
What services do you intend to have for guests bringing their vehicles?
- Valet parking – cars and keys are sanitized before being returned to the guest
Will your hotel have bell staff?
- No
How will the property facilitate the ability to provide tips at guests’ discretion?
- Cash
- Credit
- Online or mobile
FRONT DESK
How will the front desk be set up compared to normal operating procedures?
- Hand sanitizer for desk agents
- Hand sanitizer for guests
- Desk agents wearing masks or other PPE
- Guests required to wear masks or other PPE
- Protective barrier/sneeze shield installed at the front desk
- Social distancing markers at chick-in lines
- Social distancing markers throughout the lobby
- Mobile check-in
- Mobile room key
- Temperature check for staff
- Fuller well-being checks for staff
Will you require guests to wear a mask while on the property?
- Yes
HOUSEKEEPING
What will be the new housekeeping protocols?
- Rooms are sanitized with hospital grade cleaner. Rooms are cleaned every fourth morning or upon guest check out
How frequently will housekeeping be cleaning public areas of the hotel?
- We have dedicated staff daily continually cleaning the public areas in the lobbies of the hotel
How often will lobby and other common space furniture be cleaned? (e.g. chairs, end tables, center tables, couches, etc.)
- We have dedicated staff daily continually cleaning the public areas in the lobbies of the hotel
How frequently will towels and bed linens be changed?
- Every 4th morning the room with be completely sanitized including towels and sheets. Extras are available on request if needed.
What is the property’s plan for cleaning other necessary items in rooms, such as remote controls or telephones?
- These are sanitized each time housekeeping cleans the room
Will single-use paper and plastics be used?
- Yes
What, if any, sustainability practices will still be in place?
- Being as mindful as possible with COVID procedures
How will each room be prepared between guests?
- Each room will be completely cleaned and sanitized.
How long will a room sit empty before being cleaned?
- It varies
How long will a room sit empty before checking another guest in?
- It varies
FOOD AND BEVERAGE
Will your restaurant(s) be open?
- Market:
- 6am-11pm Monday-Thursday
- 24 hours beginning at 6am on Friday through 11pm on Sunday
- Twenty Two Storys:
- Friday, Saturday and Sunday 1pm-1am
What new processes will be in place to ensure restaurant spaces are adequately sanitized and disinfected?
- Continual training with all wait and kitchen staff along with management checks
When and how frequently will restaurants be deep cleaned?
- They are deep cleaned every night of operation
Do you plan to offer buffet for any meals or snack items?
- Yes, with attendants serving guests
Will there be Grab and Go menu options?
- Yes
Will room service be available?
- No
Will your gift or sundries shop be open?
- Yes
Would you consider having masks and gloves available for purchase?
- Yes
How will menu items be presented?
- Online, guest’s mobile device
- Display boards
- Disposable paper menus
STAFF
Can you give us an overview of your COVID-19 training program?
- Each department has training designed specifically for their area of the hotel
What protocols will the property have in place for guests?
- Social distancing
- Mask requirements
What protocols and policies will the property have in place for staff?
- COVID-19 sick-leave requirements
- Frequent handwashing
- Gloves requirements
- Mask requirements
- Reporting cold- or flu-like symptoms and refraining from work
- Social distancing
- Temperature and/or other well-being checks
- Use of alcohol-based hand sanitizer
- Gloves for certain departments like kitchen, housekeeping, etc.
Will social distancing procedures be based on federal, state, and/or local mandates?
- Yes
Which staff will be increased in order to maintain new standards?
- Housekeeping
- Front desk
What plan does your property have to respond to an individual who will not abide by the safety protocols put in place (e.g. refusal to wear a mask)?
- They will be asked to wear the appropriate PPE
Will staff be trained in de-escalation?
- Yes
Will other methods be used (e.g. onsite security or request for law enforcement in extraordinary situations)?
- Yes
Will your property appoint a single individual to be designated as the primary contact responsible for infection mitigation and implementation of COVID-19 related protocols?
- Yes
Has your hotel modified its Emergency Action Plan?
- Yes
Has your egress plan been modified?
- No
Has your hotel modified its Manager On-Duty guidelines?
- Yes
ADDITIONAL PUBLIC AREAS
What items will your property have readily available in public spaces?
- Hand sanitizer
- Masks
How will the hotel monitor the amount of people in elevators/waiting to get on elevators?
- It is up to the guests to self monitor; however, signs of proper capacity are posted
Will the occupancy of elevators be limited to a percentage of normal capacity?
- Yes – four people at one time
How often will public restrooms be cleaned?
- Daily
Will the occupancy of public restrooms be limited to a percentage of normal capacity?
- No
Will your hotel’s gym/workout facility be open?
- Yes
What will your new cleaning process be for this space?
- Hospital grade cleaner will be used daily. Sanitation wipes are available at machines
Will your hotel’s business center be open?
- Yes
What will your new cleaning process be for this space?
- Business center is run by FedEx, who will maintain their own protocols
IN-HOUSE MEETINGS/MEETING SPACE
Will you allow separate meeting/conference registration to be set up in your lobby?
- No
MISCELLANEOUS
What in-room amenities do you currently provide?
- None
Will standard items be removed from rooms such as coffee pots, minibar options, iron, glassware, refillable shampoo/body wash?
- Yes
How will the hotel monitor the number of people in each hotel room?
- Responsibility of individual occupant of the guest room
Will the hotel disallow more than single or double occupancy for rooms where the occupants do not already live together?
- No
Will the hotel still offer shuttle services?
- No
Will the hotel have any limits on the number of floors or rooms opened at one time?
- Limited floors open
If your property does learn that a guest has tested positive, presumptive positive, or is exhibiting symptoms of COVID-19, what is the response protocol?
- Hotel to follow CDC guidelines and transport to hospital if needed
- Property will contact health officials
- Property will notify the group’s contacts of incident
- Property will initialize heavy sanitation of all common spaces, entryways, and other public property areas