Staybridge Suites Milwaukee Airport South
ARRIVAL 
What services do you intend to have for guests bringing their vehicles?
- Onsite self-parking
Will your hotel have bell staff?
- No
How will the property facilitate the ability to provide tips at guests’ discretion?
- Cash
- Add tip to hotel bill
FRONT DESK
How will the front desk be set up compared to normal operating procedures?
- Hand sanitizer for desk agents
- Hand sanitizer for guests
- Desk agents wearing masks or other PPE
- Protective barrier/sneeze shield installed at the front desk
- Social distancing markers at check-in lines
- Social distancing markers throughout the lobby
- Temperature check for staff
HOUSEKEEPING
What will be the new housekeeping protocols?
- Clean Promise/IHG Way of Clean
How frequently will housekeeping be cleaning public areas of the hotel?
- 1-2 hours
How often will lobby and other common space furniture be cleaned? (e.g. chairs, end tables, couches, etc.)
- 1-2 hours
How frequently will towels and bed linens be changed?
- Once every 5 days or upon request
What is the property’s plan for cleaning other necessary items in rooms, such as remote controls or telephones?
- Remote controls will be individually wrapped. Currently, both are being disinfected using EPA-certified cleaner/disinfectant.
Will single-use paper and plastics be used?
- Yes
Will laundry drop-off still be available for guests?
- Yes
How will each room be prepared between guests?
- Based on Clean Promise/IHG Way of Clean
How long will a room sit empty before being cleaned?
- 24 hours/as much as possible
How long will a room sit empty before checking another guest in?
- 24 hours/as much as possible
FOOD AND BEVERAGE
How will menu items be presented?
- Display boards
- Info available at Front Desk
Will there be Grab and Go menu options?
- Yes – Can be picked up in Great Room from attendant
Will room service be available?
- No
Will your gift or sundries shop be open?
- Yes
Would you consider having masks and gloves available for purchase?
- Yes
STAFF
Can you give us an overview of your COVID-19 training program?
- Mask, gloves, handwashing training, what to do if you are sick or someone you have come in contact with is sick, what to do if you suspect a guest is sick
What protocols will the property have in place for guests?
- Social distancing
- Mask requirements (staff)
What protocols and policies will the property have in place for staff?
- Contact tracing
- COVID-19 sick-leave requirements
- Frequent handwashing
- Gloves requirements
- Mask requirements
- Reporting cold- or flu-like symptoms and refraining from work
- Social distancing
- Temperature and/or other well-being checks
- Use of alcohol-based hand sanitizer
Will social distancing procedures be based on federal, state, and/or local mandates?
- Yes
Which staff will be increased in order to maintain new standards?
- Housekeeping
Will your property appoint a single individual to be designated as the primary contact responsible for infection mitigation and implementation of COVID-19 related protocols?
- Yes – Vicki Jessen, General Manager
Has your hotel modified its Emergency Action Plan?
- No
Has your egress plan been modified?
- No
Has your hotel modified its Manager On-Duty guidelines?
- No
ADDITIONAL PUBLIC AREAS
What items will your property have readily available in public spaces?
- Hand sanitizer
- Masks
- Gloves
How will the hotel monitor the number of people in elevators/waiting to get on elevators?
- Will be on an honor system
Will the occupancy of elevators be limited to a percentage of normal capacity?
- No – Capacity of 3
How often will public restrooms be cleaned?
- Every 1-2 hours
Will the occupancy of public restrooms be limited to a percentage of normal capacity?
- No
Will your hotel’s swimming pool/whirlpool be open?
- Yes – Disinfected every 2 hours
Will your hotel’s gym/workout facility be open?
- Yes – Disinfected after each person
Will your hotel’s business center be open?
- Yes – Sanitized after each guest
IN-HOUSE MEETINGS/MEETING SPACE
Will you allow separate meeting/conference registration to be set up in your lobby?
- Yes
Does your hotel offer full food and beverage service for meetings/conferences?
- No
Will there be disposable silverware?
- Yes
MISCELLANEOUS
What in-room amenities do you currently provide?
- Refrigerator
- Microwave
- Stovetop
- Kitchen sink/garbage disposal
- Full kitchen setup: pots/pans/dishes/cutlery
- Cable TV
- Iron/board
- Hairdryer
- Shampoo, conditioner, bath gel, lotion, soap
Will standard items be removed from rooms such as coffee pots, minibar options, iron, glassware, refillable shampoo/body wash?
- No – Staff will be trained on cleaning protocols for amenities
How will the hotel monitor the number of people in each hotel room?
- Currently we confirm number of people at check-in and visually monitor
Will the hotel disallow more than single or double occupancy for rooms where the occupants do not already live together?
- No
Will the hotel still offer shuttle services?
- Yes – Shuttles will be cleaned after each trip. Maximum capacity will be set at 10 guests. Guests will be evaluated for symptoms prior to being allowed to board the shuttle.
Will the hotel have any limits on the number of floors or rooms opened at one time?
- All floors open
If your property does learn that a guest has tested positive, presumptive positive, or is exhibiting symptoms of COVID-19, what is the response protocol?
- Guest will be asked to self-quarantine in their room. Health department will be notified.
Will symptomatic guests be forced to vacate the property?
- No
Will symptomatic guests be isolated/nearby guests relocated?
- Yes
Will warning signage be placed near a room occupied by a symptomatic guest?
- Yes
Will your property contact health officials?
- Yes
Will your property notify the group’s contacts (DNCC) of this incident and who is involved?
- Yes
Will your property conduct contact tracing and notify other impacted guests?
- No – We will leave the health department to handle.
Will your property initialize heavy sanitation of all common spaces, entryways, and other public property areas where the symptomatic guests have been?
- Yes