It’s a New Stay

Your safety is our top priority.

Staybridge Suites Milwaukee Airport South


What services do you intend to have for guests bringing their vehicles?

  • Onsite self-parking

Will your hotel have bell staff?

  • No

How will the property facilitate the ability to provide tips at guests’ discretion?

  • Cash
  • Add tip to hotel bill


How will the front desk be set up compared to normal operating procedures?

  • Hand sanitizer for desk agents
  • Hand sanitizer for guests
  • Desk agents wearing masks or other PPE
  • Protective barrier/sneeze shield installed at the front desk
  • Social distancing markers at check-in lines
  • Social distancing markers throughout the lobby
  • Temperature check for staff


What will be the new housekeeping protocols?

  • Clean Promise/IHG Way of Clean

How frequently will housekeeping be cleaning public areas of the hotel?

  • 1-2 hours

How often will lobby and other common space furniture be cleaned? (e.g. chairs, end tables, couches, etc.)

  • 1-2 hours

How frequently will towels and bed linens be changed?

  • Once every 5 days or upon request

What is the property’s plan for cleaning other necessary items in rooms, such as remote controls or telephones?

  • Remote controls will be individually wrapped. Currently, both are being disinfected using EPA-certified cleaner/disinfectant.

Will single-use paper and plastics be used?

  • Yes

Will laundry drop-off still be available for guests?

  • Yes

How will each room be prepared between guests?

  • Based on Clean Promise/IHG Way of Clean

How long will a room sit empty before being cleaned?

  • 24 hours/as much as possible

How long will a room sit empty before checking another guest in?

  • 24 hours/as much as possible


How will menu items be presented?

  • Display boards
  • Info available at Front Desk

Will there be Grab and Go menu options?

  • Yes – Can be picked up in Great Room from attendant

Will room service be available?

  • No

Will your gift or sundries shop be open?

  • Yes

Would you consider having masks and gloves available for purchase?

  • Yes


Can you give us an overview of your COVID-19 training program?

  • Mask, gloves, handwashing training, what to do if you are sick or someone you have come in contact with is sick, what to do if you suspect a guest is sick

What protocols will the property have in place for guests?

  • Social distancing
  • Mask requirements (staff)

What protocols and policies will the property have in place for staff?

  • Contact tracing
  • COVID-19 sick-leave requirements
  • Frequent handwashing
  • Gloves requirements
  • Mask requirements
  • Reporting cold- or flu-like symptoms and refraining from work
  • Social distancing
  • Temperature and/or other well-being checks
  • Use of alcohol-based hand sanitizer

Will social distancing procedures be based on federal, state, and/or local mandates?

  • Yes

Which staff will be increased in order to maintain new standards?

  • Housekeeping

Will your property appoint a single individual to be designated as the primary contact responsible for infection mitigation and implementation of COVID-19 related protocols?

  • Yes – Vicki Jessen, General Manager

Has your hotel modified its Emergency Action Plan?

  • No

Has your egress plan been modified?

  • No

Has your hotel modified its Manager On-Duty guidelines?

  • No


What items will your property have readily available in public spaces?

  • Hand sanitizer
  • Masks
  • Gloves

How will the hotel monitor the number of people in elevators/waiting to get on elevators?

  • Will be on an honor system

Will the occupancy of elevators be limited to a percentage of normal capacity?

  • No – Capacity of 3

How often will public restrooms be cleaned?

  • Every 1-2 hours

Will the occupancy of public restrooms be limited to a percentage of normal capacity?

  • No

Will your hotel’s swimming pool/whirlpool be open?

  • Yes – Disinfected every 2 hours

Will your hotel’s gym/workout facility be open?

  • Yes – Disinfected after each person

Will your hotel’s business center be open?

  • Yes – Sanitized after each guest


Will you allow separate meeting/conference registration to be set up in your lobby?

  • Yes

Does your hotel offer full food and beverage service for meetings/conferences?

  • No

Will there be disposable silverware?

  • Yes


What in-room amenities do you currently provide?

  • Refrigerator
  • Microwave
  • Stovetop
  • Kitchen sink/garbage disposal
  • Full kitchen setup: pots/pans/dishes/cutlery
  • Cable TV
  • Iron/board
  • Hairdryer
  • Shampoo, conditioner, bath gel, lotion, soap

Will standard items be removed from rooms such as coffee pots, minibar options, iron, glassware, refillable shampoo/body wash?

  • No – Staff will be trained on cleaning protocols for amenities

How will the hotel monitor the number of people in each hotel room?

  • Currently we confirm number of people at check-in and visually monitor

Will the hotel disallow more than single or double occupancy for rooms where the occupants do not already live together?

  • No

Will the hotel still offer shuttle services?

  • Yes – Shuttles will be cleaned after each trip. Maximum capacity will be set at 10 guests. Guests will be evaluated for symptoms prior to being allowed to board the shuttle.

Will the hotel have any limits on the number of floors or rooms opened at one time?

  • All floors open

If your property does learn that a guest has tested positive, presumptive positive, or is exhibiting symptoms of COVID-19, what is the response protocol?

  • Guest will be asked to self-quarantine in their room. Health department will be notified.

Will symptomatic guests be forced to vacate the property?

  • No

Will symptomatic guests be isolated/nearby guests relocated?

  • Yes

Will warning signage be placed near a room occupied by a symptomatic guest?

  • Yes

Will your property contact health officials?

  • Yes

Will your property notify the group’s contacts (DNCC) of this incident and who is involved?

  • Yes

Will your property conduct contact tracing and notify other impacted guests?

  • No – We will leave the health department to handle.

Will your property initialize heavy sanitation of all common spaces, entryways, and other public property areas where the symptomatic guests have been?

  • Yes