Comfort Suites Milwaukee Airport
ARRIVAL 
What services do you intend to have for guests bringing their vehicles?
- Onsite self-parking
Will your hotel have bell staff?
- No
How will the property facilitate the ability to provide tips at guests’ discretion?
- Cash
- Credit
FRONT DESK
How will the front desk be set up compared to normal operating procedures?
- Hand sanitizer for desk agents
- Hand sanitizer for guests
- Desk agents wearing masks or other PPE
- Protective barrier/sneeze shield installed at the front desk
- Social distancing markers at check-in lines
- Mobile check-in
- Mobile room key
- Temperature check for staff
HOUSEKEEPING
How frequently will housekeeping be cleaning public areas of the hotel?
- On an hourly basis
How often will lobby and other common space furniture be cleaned? (e.g. chairs, end tables, couches, etc.)
- On an hourly basis
Will single-use paper and plastics be used?
- Yes
FOOD AND BEVERAGE
Which of your restaurants will be open and what will their hours be?
- At this time our restaurant is still closed and I don’t have the answers for you on the hours. If the DNC happens and we have all the contracted rooms we will be up and running on the times discussed when booking event
What new processes will be in place to ensure restaurant spaces are adequately sanitized and disinfected?
- TBD
When and how frequently will restaurants be deep cleaned?
- TBD
How will menu items be presented?
- Disposable paper menus
Will there be Grab and Go menu options?
- Yes – Process TBD
Will room service be available?
- No
Will your gift or sundries shop be open?
- Yes
Would you consider having masks and gloves available for purchase?
- Yes
STAFF
What protocols will the property have in place for guests?
- Social distancing
What protocols and policies will the property have in place for staff?
- Contact tracing
- COVID-19 sick-leave requirements
- Frequent handwashing
- Gloves requirements
- Mask requirements
- Reporting cold- or flu-like symptoms and refraining from work
- Social distancing
- Use of alcohol-based hand sanitizer
Will social distancing procedures be based on federal, state, and/or local mandates?
- Yes
Which staff will be increased in order to maintain new standards?
- Housekeeping
- Front desk
Will your property appoint a single individual to be designated as the primary contact responsible for infection mitigation and implementation of COVID-19 related protocols?
- Yes – General Manager
Has your hotel modified its Emergency Action Plan?
- Yes – COVID-19 added
Has your egress plan been modified?
- Yes – COVID-19 added
Has your hotel modified its Manager On-Duty guidelines?
- Yes – COVID-19 added
ADDITIONAL PUBLIC AREAS
What items will your property have readily available in public spaces?
- Hand sanitizer
How often will public restrooms be cleaned?
- On an hourly basis
Will the occupancy of public restrooms be limited to a percentage of normal capacity?
- No
Will your hotel’s swimming pool/whirlpool be open?
- Yes – We have limited amount of guests for each pool and will have disinfectant spare bottles for the chairs and tables
Will your hotel’s gym/workout facility be open?
- Yes
Will your hotel’s business center be open?
- Yes
IN-HOUSE MEETINGS/MEETING SPACE
Will you allow separate meeting/conference registration to be set up in your lobby?
- Yes – CDC Guidelines with the social distancing
Does your hotel offer full food and beverage service for meetings/conferences?
- Yes
How will banquet service take place?
- Kitchen is closed at this time but when open I can see no buffets taking place
Will there be disposable silverware?
- Yes
Will the hotel require longer breaks between sessions in order to provide enough time to disinfect seats?
- Yes
Are physical handouts and swag allowed?
- No
MISCELLANEOUS
What in-room amenities do you currently provide?
- Many items have been removed but are available upon request
Will standard items be removed from rooms such as coffee pots, minibar options, iron, glassware, refillable shampoo/body wash?
- Yes
How will the hotel monitor the number of people in each hotel room?
- 4 max registered at arrival
Will the hotel disallow more than single or double occupancy for rooms where the occupants do not already live together?
- Yes
Will the hotel still offer shuttle services?
- No
Will the hotel have any limits on the number of floors or rooms opened at one time?
- All floors open
Will symptomatic guests be forced to vacate the property?
- Yes
Will warning signage be placed near a room occupied by a symptomatic guest?
- No
Will your property contact health officials?
- Yes
Will your property notify the group’s contacts (DNCC) of this incident and who is involved?
- Yes
Will your property conduct contact tracing and notify other impacted guests?
- Yes
Will your property initialize heavy sanitation of all common spaces, entryways, and other public property areas where the symptomatic guests have been?
- Yes