It’s a New Stay

Your safety is our top priority.

Comfort Suites Milwaukee Airport


What services do you intend to have for guests bringing their vehicles?

  • Onsite self-parking

Will your hotel have bell staff?

  • No

How will the property facilitate the ability to provide tips at guests’ discretion?

  • Cash
  • Credit


How will the front desk be set up compared to normal operating procedures?

  • Hand sanitizer for desk agents
  • Hand sanitizer for guests
  • Desk agents wearing masks or other PPE
  • Protective barrier/sneeze shield installed at the front desk
  • Social distancing markers at check-in lines
  • Mobile check-in
  • Mobile room key
  • Temperature check for staff


How frequently will housekeeping be cleaning public areas of the hotel?

  • On an hourly basis

How often will lobby and other common space furniture be cleaned? (e.g. chairs, end tables, couches, etc.)

  • On an hourly basis

Will single-use paper and plastics be used?

  • Yes


Which of your restaurants will be open and what will their hours be? 

  • At this time our restaurant is still closed and I don’t have the answers for you on the hours. If the DNC happens and we have all the contracted rooms we will be up and running on the times discussed when booking event

What new processes will be in place to ensure restaurant spaces are adequately sanitized and disinfected?

  • TBD

When and how frequently will restaurants be deep cleaned?

  • TBD

How will menu items be presented?

  • Disposable paper menus

Will there be Grab and Go menu options?

  • Yes – Process TBD

Will room service be available?

  • No

Will your gift or sundries shop be open?

  • Yes

Would you consider having masks and gloves available for purchase?

  • Yes


What protocols will the property have in place for guests?

  • Social distancing

What protocols and policies will the property have in place for staff?

  • Contact tracing
  • COVID-19 sick-leave requirements
  • Frequent handwashing
  • Gloves requirements
  • Mask requirements
  • Reporting cold- or flu-like symptoms and refraining from work
  • Social distancing
  • Use of alcohol-based hand sanitizer

Will social distancing procedures be based on federal, state, and/or local mandates?

  • Yes

Which staff will be increased in order to maintain new standards?

  • Housekeeping
  • Front desk

Will your property appoint a single individual to be designated as the primary contact responsible for infection mitigation and implementation of COVID-19 related protocols?

  • Yes – General Manager

Has your hotel modified its Emergency Action Plan?

  • Yes – COVID-19 added

Has your egress plan been modified?

  • Yes – COVID-19 added

Has your hotel modified its Manager On-Duty guidelines?

  • Yes – COVID-19 added


What items will your property have readily available in public spaces?

  • Hand sanitizer

How often will public restrooms be cleaned?

  • On an hourly basis

Will the occupancy of public restrooms be limited to a percentage of normal capacity?

  • No

Will your hotel’s swimming pool/whirlpool be open?

  • Yes – We have limited amount of guests for each pool and will have disinfectant spare bottles for the chairs and tables

Will your hotel’s gym/workout facility be open?

  • Yes

Will your hotel’s business center be open?

  • Yes


Will you allow separate meeting/conference registration to be set up in your lobby?

  • Yes – CDC Guidelines with the social distancing

Does your hotel offer full food and beverage service for meetings/conferences?

  • Yes

How will banquet service take place?

  • Kitchen is closed at this time but when open I can see no buffets taking place

Will there be disposable silverware?

  • Yes

Will the hotel require longer breaks between sessions in order to provide enough time to disinfect seats?

  • Yes

Are physical handouts and swag allowed?

  • No


What in-room amenities do you currently provide?

  • Many items have been removed but are available upon request

Will standard items be removed from rooms such as coffee pots, minibar options, iron, glassware, refillable shampoo/body wash?

  • Yes

How will the hotel monitor the number of people in each hotel room?

  • 4 max registered at arrival

Will the hotel disallow more than single or double occupancy for rooms where the occupants do not already live together?

  • Yes

Will the hotel still offer shuttle services?

  • No

Will the hotel have any limits on the number of floors or rooms opened at one time?

  • All floors open

Will symptomatic guests be forced to vacate the property?

  • Yes

Will warning signage be placed near a room occupied by a symptomatic guest?

  • No

Will your property contact health officials?

  • Yes

Will your property notify the group’s contacts (DNCC) of this incident and who is involved?

  • Yes

Will your property conduct contact tracing and notify other impacted guests?

  • Yes

Will your property initialize heavy sanitation of all common spaces, entryways, and other public property areas where the symptomatic guests have been?

  • Yes