It’s a New Stay

Your safety is our top priority.

Residence Inn by Marriott Milwaukee Downtown


What services do you intend to have for guests bringing their vehicles?

  • Onsite self-parking

Will your hotel have bell staff?

  • No

How will the property facilitate the ability to provide tips at guests’ discretion?

  • Cash


How will the front desk be set up compared to normal operating procedures?

  • Hand sanitizer for desk agents
  • Hand sanitizer for guests
  • Desk agents wearing masks or other PPE
  • Protective barrier/sneeze shield installed at the front desk
  • Social distancing markers at check-in lines
  • Social distancing markers throughout the lobby
  • Mobile check-in
  • Mobile room key


What will be the new housekeeping protocols?

  • Housekeeping is currently offered upon request. Linens, towels, and other amenities are available for no-contact delivery or pick-up.

How frequently will housekeeping be cleaning public areas of the hotel?

  • High touch areas are sanitized every 2 hours. Other public spaces are sanitized every 4 hours.

How often will lobby and other common space furniture be cleaned? (e.g. chairs, end tables, couches, etc.)

  • Every 2 hours

How frequently will towels and bed linens be changed?

  • Upon request, or pre-arranged schedule

What is the property’s plan for cleaning other necessary items in rooms, such as remote controls or telephones?

  • All items in the guestroom are disinfected using EPA-approved solution for killing COVID-19

Will single-use paper and plastics be used?

  • Yes

What, if any, sustainability practices will still be in place?

  • Recycling

How will each room be prepared between guests?

  • Deep clean using disinfectant that is EPA approved for killing COVID19

How long will a room sit empty before being cleaned?

  • Dependant upon occupancy

How long will a room sit empty before checking another guest in?

  • Dependant upon occupancy


Will there be Grab and Go menu options?

  • Yes – Pre-packaged breakfast items are available at the front desk for each guest.

Will room service be available?

  • No

Will your gift or sundries shop be open?

  • Yes

Would you consider having masks and gloves available for purchase?

  • Yes


Can you give us an overview of your COVID-19 training program?

  • CleanMatters COVID19 Training completed by all incumbents and returning staff members. New updates or refresher info provided at daily Stand-up. Marriott Global Source to be completed by all associates when available.

What protocols will the property have in place for guests?

  • Social distancing
  • Mask requirements

What protocols and policies will the property have in place for staff?

  • COVID-19 sick-leave requirements
  • Gloves requirements
  • Mask requirements
  • Reporting cold- or flu-like symptoms and refraining from work
  • Social distancing
  • Temperature and/or other well-being checks
  • Use of alcohol-based hand sanitizer

Will social distancing procedures be based on federal, state, and/or local mandates?

  • Yes

Which staff will be increased in order to maintain new standards?

  • Housekeeping, front desk, sales, etc.

What plan does your property have to respond to an individual who will not abide by the safety protocols put in place (e.g. refusal to wear a mask)?

  • Staff will be disciplined/terminated. Guests will be guided by signage, and we will respond to any guest complaints as determined by the situation.

Will staff be trained in de-escalation?

  • Yes

Will other methods be used (e.g. onsite security or request for law enforcement in extraordinary situations)?

  • Yes

Will your property appoint a single individual to be designated as the primary contact responsible for infection mitigation and implementation of COVID-19 related protocols?

  • Yes – Dustin Woyak, General Manager

Has your hotel modified its Emergency Action Plan?

  • Yes – COVID19 confirmed/suspected cases – contract cleaned by a third party (Giertsen), logged, dated, and placed in hotel emergency binder, vacant for min. 72 hours, laundry washed separately in a biohazard bag.

Has your egress plan been modified?

  • No

Has your hotel modified its Manager On-Duty guidelines?

  • No


What items will your property have readily available in public spaces?

  • Hand sanitizer
  • Masks
  • Gloves

How will the hotel monitor the number of people in elevators/waiting to get on elevators?

  • Signage is placed on each floor. Monitored by floor associates.

Will the occupancy of elevators be limited to a percentage of normal capacity?

  • Yes – 2 guests per elevator at a time

How often will public restrooms be cleaned?

  • Every 4 hours, high-contact surfaces will be sanitized every 2 hours

Will the occupancy of public restrooms be limited to a percentage of normal capacity?

  • Yes – limit of 2 guests at at time

How and by whom will the occupancy of public restrooms be enforced?

  • As necessary, by floor associates and Manager on Duty

Will staff monitor any queues which develop outside the restrooms to ensure social distancing?

  • Yes

Will your hotel’s gym/workout facility be open?

  • No

Will your hotel’s business center be open?

  • Yes – Sanitizing station provided, staff actively disinfecting surfaces every 2 hours or between uses


Will you allow separate meeting/conference registration to be set up in your lobby?

  • No

Does your hotel offer full food and beverage service for meetings/conferences?

  • No

Will there be disposable silverware?

  • Yes

How will meetings rooms be sanitized between sessions?

  • Using disinfectant approved by the EPA to kill COVID19

Will the hotel require longer breaks between sessions in order to provide enough time to disinfect seats?

  • Yes

How will AV equipment (including microphones, clickers, and podiums) be sanitized between users?

  • Using disinfectant approved by the EPA to kill COVID19

Are physical handouts and swag allowed?

  • Yes

What guidelines can our organizers model to help guests observe proper social distancing at receptions and networking events?

  • Floor markings, proper room set, signage


What in-room amenities do you currently provide?

  • All “crucial” amenities are provided, coffee amenities provided in a pre-packaged kit. In-room dining currently suspended. Will follow the brand and local guidance as outlets re-open. No-contact delivery/pick-up provided for all “non-crucial” amenities upon request

Will standard items be removed from rooms such as coffee pots, minibar options, iron, glassware, refillable shampoo/body wash?

  • No – Deep clean between stays using disinfectant EPA approved to kill COVID-19

How will the hotel monitor the number of people in each hotel room?

  • Front desk will monitor guest occupants by way of lobby traffic. Lobby doors are locked, and controlled by front desk associate

Will the hotel disallow more than single or double occupancy for rooms where the occupants do not already live together?

  • Yes

Will the hotel still offer shuttle services?

  • No

Will the hotel have any limits on the number of floors or rooms opened at one time?

  • All floors open

If your property does learn that a guest has tested positive, presumptive positive, or is exhibiting symptoms of COVID-19, what is the response protocol?

  • The guest is asked to vacate the property, the property is to be contract cleaned by a third party (Giertsen), room is to be left vacant for minimum 72 hours – 14 days, room is logged, dated, and placed in emergency binder, all laundry is done separately in biohazard bag. Launrdy card and rims of washer to be properly disinfected upon completion of transport/wash.

Will symptomatic guests be forced to vacate the property?

  • Yes

Will symptomatic guests be isolated/nearby guests relocated?

  • Yes

Will your property contact health officials?

  • Yes

Will your property notify the group’s contacts (DNCC) of this incident and who is involved?

  • Yes

Will your property conduct contact tracing and notify other impacted guests?

  • Yes

Will your property initialize heavy sanitation of all common spaces, entryways, and other public property areas where the symptomatic guests have been?

  • Yes