It’s a New Stay

Your safety is our top priority.

Radisson Hotel Milwaukee West


What services do you intend to have for guests bringing their vehicles?

  • Onsite self-parking

Will your hotel have bell staff?

  • No

How will the property facilitate the ability to provide tips at guests’ discretion?

  • Cash


How will the front desk be set up compared to normal operating procedures?

  • Hand sanitizer for desk agents
  • Hand sanitizer for guests
  • Desk agents wearing masks or other PPE
  • Protective barrier/sneeze shield installed at the front desk
  • Social distancing markers at check-in lines
  • Social distancing markers throughout the lobby


What will be the new housekeeping protocols?

  • Any high touch areas/items will be sanitized and cleaned per household schedule.

How frequently will housekeeping be cleaning public areas of the hotel?

  • Every 4 hours, except the front desk counter which will be cleaned after each guest.

How often will lobby and other common space furniture be cleaned? (e.g. chairs, end tables, couches, etc.)

  • Every 4 hours

How frequently will towels and bed linens be changed?

  • As requested by guest

What is the property’s plan for cleaning other necessary items in rooms, such as remote controls or telephones?

  • Remotes will be cleaned, sanitized, and placed in a clear bag for protection. Each item will be clean and sanitized after each stay

Will single-use paper and plastics be used?

  • Yes

What, if any, sustainability practices will still be in place?

  • We adhere to the standard of guest room linen and towels only being changed/replaced per guest request to cut down on water. We are also part of the Radisson Carbon Neutral Meeting Program.

How long will a room sit empty before being cleaned?

  • 3 days

How long will a room sit empty before checking another guest in?

  • 3 days


Which of your restaurants will be open and what will their hours be? 

  • Jimmy’s Island Grill and Iguana Bar. As of June 8th, hours are Monday – Saturday, 3PM-10PM. As business increases, that will change. I believe for the DNC, the hours will be longer than the usual: 7AM-12AM.

What new processes will be in place to ensure restaurant spaces are adequately sanitized and disinfected?

  • All tables, booths, chairs, and the bar will be cleaned and sanitized after each guest. Right now, we’re adhering to social distancing protocols so tables and bar stools are 6ft apart. Staff will wear PPE. Hand sanitizer will be available.

When and how frequently will restaurants be deep cleaned?

  • Every 4 hours

How will menu items be presented?

  • Displayed on TVs in Jimmy’s

Will there be Grab and Go menu options?

  • Yes – We haven’t fully created the offerings, however at this time we are doing Grab and Go breakfast

Will room service be available?

  • Yes – Staff will no longer be allowed inside guest room, and items will remain covered. Staff will be in PPE.

Will your gift or sundries shop be open?

  • No

Would you consider having masks and gloves available for purchase?

  • No


Can you give us an overview of your COVID-19 training program?

  • Radisson has a complete training program that all staff will need to go through

What protocols will the property have in place for guests?

  • Social distancing
  • Hand sanitizing stations

What protocols and policies will the property have in place for staff?

  • Contact tracing
  • COVID-19 sick-leave requirements
  • Frequent handwashing
  • Mask requirements
  • Reporting cold- or flu-like symptoms and refraining from work
  • Social distancing
  • Use of alcohol-based hand sanitizer
  • Some staff will be required to wear gloves

Will social distancing procedures be based on federal, state, and/or local mandates?

  • Yes

Which staff will be increased in order to maintain new standards?

  • Housekeeping, front desk, sales, etc.

What plan does your property have to respond to an individual who will not abide by the safety protocols put in place (e.g. refusal to wear a mask)?

  • They will be asked to leave

Will staff be trained in de-escalation?

  • Yes

Will other methods be used (e.g. onsite security or request for law enforcement in extraordinary situations)?

  • Yes

Will your property appoint a single individual to be designated as the primary contact responsible for infection mitigation and implementation of COVID-19 related protocols?

  • Yes – Rose Murack, General Manager

Has your hotel modified its Emergency Action Plan?

  • Yes – Added all new standards

Has your egress plan been modified?

  • No

Has your hotel modified its Manager On-Duty guidelines?

  • No


What items will your property have readily available in public spaces?

  • Hand sanitizer

How will the hotel monitor the number of people in elevators/waiting to get on elevators?

  • We’ll have staff to monitor; only 4 people are allowed per elevator at a time.

Will the occupancy of elevators be limited to a percentage of normal capacity?

  • Yes – 4 people

How often will public restrooms be cleaned?

  • Every 4 hours

Will the occupancy of public restrooms be limited to a percentage of normal capacity?

  • Yes – 50%

How and by whom will be occupancy of public restrooms be enforced?

  • Manger on duty will monitor

Will staff monitor any queues which develop outside the restrooms to ensure social distancing?

  • Yes

Will your hotel’s swimming pool/whirlpool be open?

  • No

Will your hotel’s business center be open?

  • Yes – Keyboard, mouse, screen, printer, and chair will be sanitized after each use


Will you allow separate meeting/conference registration to be set up in your lobby?

  • Yes

Does your hotel offer full food and beverage service for meetings/conferences?

  • Yes

How will banquet service take place?

  • Right now, there are no buffets allowed. All meals are bagged individually and will be served to guests. Staff will be in proper PPE.

Will there be disposable silverware?

  • Yes

How will meetings rooms be sanitized between sessions?

  • Depends if the same group is in both sessions, or if a different group in each session. If new group, we will change all linen on tables, sanitize chairs, any AV equipment and high touch items.

Will the hotel require longer breaks between sessions in order to provide enough time to disinfect seats?

  • Yes

How will AV equipment (including microphones, clickers, and podiums) be sanitized between users?

  • Staff will wipe all equipment with disinfecting wipes

Are physical handouts and swag allowed?

  • Yes

What guidelines can our organizers model to help guests observe proper social distancing at receptions and networking events?

  • As of June 8th, our city has a 50% capacity rule for all meeting rooms. All rooms, registration areas will be set for social distancing.


What in-room amenities do you currently provide?

  • Fridge
  • One-cup coffee maker
  • WiFi
  • Iron/Board
  • Hairdryer
  • Large workspace
  • Hand sanitizer

Will standard items be removed from rooms such as coffee pots, minibar options, iron, glassware, refillable shampoo/body wash?

  • No

How will the hotel monitor the number of people in each hotel room?

  • At check-in

Will the hotel disallow more than single or double occupancy for rooms where the occupants do not already live together?

  • No

Will the hotel still offer shuttle services?

  • No

Will the hotel have any limits on the number of floors or rooms opened at one time?

  • All floors open

If your property does learn that a guest has tested positive, presumptive positive, or is exhibiting symptoms of COVID-19, what is the response protocol?

  • Hotel will call our local health department

Will symptomatic guests be forced to vacate the property?

  • Yes

Will symptomatic guests be isolated/nearby guests relocated?

  • No

Will warning signage be placed near a room occupied by a symptomatic guest?

  • No

Will your property contact health officials?

  • Yes

Will your property notify the group’s contacts (DNCC) of this incident and who is involved?

  • Yes

Will your property conduct contact tracing and notify other impacted guests?

  • No

Will your property initialize heavy sanitation of all common spaces, entryways, and other public property areas where the symptomatic guests have been?

  • Yes