It’s a New Stay

Your safety is our top priority.

Quality Suites Milwaukee Airport


What services do you intend to have for guests bringing their vehicles?

  • Onsite self-parking

Will your hotel have bell staff?

  • No

How will the property facilitate the ability to provide tips at guests’ discretion?

  • Cash


How will the front desk be set up compared to normal operating procedures?

  • Hand sanitizer for desk agents
  • Hand sanitizer for guests
  • Desk agents wearing masks or other PPE
  • Protective barrier/sneeze shield installed at the front desk
  • Social distancing markers at check-in lines
  • Social distancing markers throughout the lobby
  • Fuller well-being checks for staff


What will be the new housekeeping protocols?

  • We are sure to disinfect all remotes controls, elevator buttons, and doorknobs. Disinfect all high touch areas. Notepads, pens, and directories have been removed. Key-cards are disinfected. We will use an alcohol swab for the keypad on the credit card machine.

How frequently will housekeeping be cleaning public areas of the hotel?

  • Multiple times per hour.

How often will lobby and other common space furniture be cleaned? (e.g. chairs, end tables, couches, etc.)

  • At least once per hour.

How frequently will towels and bed linens be changed?

  • Everyday.

What is the property’s plan for cleaning other necessary items in rooms, such as remote controls or telephones?

  • Disinfectant

Will single-use paper and plastics be used?

  • Yes

How will each room be prepared between guests?

  • Full checkout clean and disinfect

How long will a room sit empty before being cleaned?

  • A few hours

How long will a room sit empty before checking another guest in?

  • Varies


Will there be Grab and Go menu options?

  • Yes – Free Breakfast; individually wrapped items. Muffins, Danish, yogurt, hard-boiled egg, oatmeal, juice, coffee, fruit

Will room service be available?

  • No

Will your gift or sundries shop be open?

  • No

Would you consider having masks and gloves available for purchase?

  • No


Can you give us an overview of your COVID-19 training program?

  • Choice Training program through the brand.

What protocols will the property have in place for guests?

  • Contact tracing
  • Social distancing

What protocols and policies will the property have in place for staff?

  • COVID-19 sick-leave requirements
  • Frequent handwashing
  • Gloves requirements
  • Mask requirements
  • Reporting cold- or flu-like symptoms and refraining from work
  • Social distancing
  • Temperature and/or other well-being checks
  • Use of alcohol-based hand sanitizer

Will social distancing procedures be based on federal, state, and/or local mandates?

  • Yes

Which staff will be increased in order to maintain new standards?

  • None

What plan does your property have to respond to an individual who will not abide by the safety protocols put in place (e.g. refusal to wear a mask)?

  • Refuse service.

Will staff be trained in de-escalation?

  • No

Will other methods be used (e.g. onsite security or request for law enforcement in extraordinary situations)?

  • No

Will your property appoint a single individual to be designated as the primary contact responsible for infection mitigation and implementation of COVID-19 related protocols?

  • Yes – Hetal Patel, GM

Has your hotel modified its Emergency Action Plan?

  • No

Has your egress plan been modified?

  • No

Has your hotel modified its Manager On-Duty guidelines?

  • No


What items will your property have readily available in public spaces?

  • Hand sanitizer
  • Gloves

How will the hotel monitor the number of people in elevators/waiting to get on elevators?

  • Markers on the floor

Will the occupancy of elevators be limited to a percentage of normal capacity?

  • Yes – Max of 3 per elevator at a time

How often will public restrooms be cleaned?

  • Once per hour

Will the occupancy of public restrooms be limited to a percentage of normal capacity?

  • No

Will your hotel’s swimming pool/whirlpool be open?

  • Yes – Cleaned once per hour and limit amount of people

Will your hotel’s gym/workout facility be open?

  • Yes – Cleaning procedures to be determined

Will your hotel’s business center be open?

  • Yes – Cleaned once per hour


Will you allow separate meeting/conference registration to be set up in your lobby?

  • Yes

Does your hotel offer full food and beverage service for meetings/conferences?

  • No

Will there be disposable silverware?

  • Yes

How will meetings rooms be sanitized between sessions?

  • All surfaces will be cleaned

Will the hotel require longer breaks between sessions in order to provide enough time to disinfect seats?

  • No

Are physical handouts and swag allowed?

  • No

What guidelines can our organizers model to help guests observe proper social distancing at receptions and networking events?

  • We have signs posted.


What in-room amenities do you currently provide?

  • Hair dryer
  • Iron/Ironing board
  • Refrigerator
  • Wake-up service
  • Microwave
  • 2-person sofabed
  • Free WiFi
  • 2 TVs
  • Coffee maker
  • Pillow-top mattress
  • Living room
  • Phone

Will standard items be removed from rooms such as coffee pots, minibar options, iron, glassware, refillable shampoo/body wash?

  • Yes

How will the hotel monitor the number of people in each hotel room?

  • Front desk

Will the hotel disallow more than single or double occupancy for rooms where the occupants do not already live together?

  • No

Will the hotel still offer shuttle services?

  • Yes – Shuttles will run airport service only and will be disinfected multiple times per shift. Capacity will be limited to 6 people at a time. Guests will not be evaluated prior to being allowed to board.

Will the hotel have any limits on the number of floors or rooms opened at one time?

  • All floors open

If your property does learn that a guest has tested positive, presumptive positive, or is exhibiting symptoms of COVID-19, what is the response protocol?

  • We will ask them to leave.

Will symptomatic guests be forced to vacate the property?

  • Yes

Will symptomatic guests be isolated/nearby guests relocated?

  • Yes

Will warning signage be placed near a room occupied by a symptomatic guest?

  • No

Will your property contact health officials?

  • Yes

Will your property notify the group’s contacts (DNCC) of this incident and who is involved?

  • Yes

Will your property conduct contact tracing and notify other impacted guests?

  • No

Will your property initialize heavy sanitation of all common spaces, entryways, and other public property areas where the symptomatic guests have been?

  • Yes