Quality Suites Milwaukee Airport
ARRIVAL 
What services do you intend to have for guests bringing their vehicles?
- Onsite self-parking
Will your hotel have bell staff?
- No
How will the property facilitate the ability to provide tips at guests’ discretion?
- Cash
FRONT DESK
How will the front desk be set up compared to normal operating procedures?
- Hand sanitizer for desk agents
- Hand sanitizer for guests
- Desk agents wearing masks or other PPE
- Protective barrier/sneeze shield installed at the front desk
- Social distancing markers at check-in lines
- Social distancing markers throughout the lobby
- Fuller well-being checks for staff
HOUSEKEEPING
What will be the new housekeeping protocols?
- We are sure to disinfect all remotes controls, elevator buttons, and doorknobs. Disinfect all high touch areas. Notepads, pens, and directories have been removed. Key-cards are disinfected. We will use an alcohol swab for the keypad on the credit card machine.
How frequently will housekeeping be cleaning public areas of the hotel?
- Multiple times per hour.
How often will lobby and other common space furniture be cleaned? (e.g. chairs, end tables, couches, etc.)
- At least once per hour.
How frequently will towels and bed linens be changed?
- Everyday.
What is the property’s plan for cleaning other necessary items in rooms, such as remote controls or telephones?
- Disinfectant
Will single-use paper and plastics be used?
- Yes
How will each room be prepared between guests?
- Full checkout clean and disinfect
How long will a room sit empty before being cleaned?
- A few hours
How long will a room sit empty before checking another guest in?
- Varies
FOOD AND BEVERAGE
Will there be Grab and Go menu options?
- Yes – Free Breakfast; individually wrapped items. Muffins, Danish, yogurt, hard-boiled egg, oatmeal, juice, coffee, fruit
Will room service be available?
- No
Will your gift or sundries shop be open?
- No
Would you consider having masks and gloves available for purchase?
- No
STAFF
Can you give us an overview of your COVID-19 training program?
- Choice Training program through the brand.
What protocols will the property have in place for guests?
- Contact tracing
- Social distancing
What protocols and policies will the property have in place for staff?
- COVID-19 sick-leave requirements
- Frequent handwashing
- Gloves requirements
- Mask requirements
- Reporting cold- or flu-like symptoms and refraining from work
- Social distancing
- Temperature and/or other well-being checks
- Use of alcohol-based hand sanitizer
Will social distancing procedures be based on federal, state, and/or local mandates?
- Yes
Which staff will be increased in order to maintain new standards?
- None
What plan does your property have to respond to an individual who will not abide by the safety protocols put in place (e.g. refusal to wear a mask)?
- Refuse service.
Will staff be trained in de-escalation?
- No
Will other methods be used (e.g. onsite security or request for law enforcement in extraordinary situations)?
- No
Will your property appoint a single individual to be designated as the primary contact responsible for infection mitigation and implementation of COVID-19 related protocols?
- Yes – Hetal Patel, GM
Has your hotel modified its Emergency Action Plan?
- No
Has your egress plan been modified?
- No
Has your hotel modified its Manager On-Duty guidelines?
- No
ADDITIONAL PUBLIC AREAS
What items will your property have readily available in public spaces?
- Hand sanitizer
- Gloves
How will the hotel monitor the number of people in elevators/waiting to get on elevators?
- Markers on the floor
Will the occupancy of elevators be limited to a percentage of normal capacity?
- Yes – Max of 3 per elevator at a time
How often will public restrooms be cleaned?
- Once per hour
Will the occupancy of public restrooms be limited to a percentage of normal capacity?
- No
Will your hotel’s swimming pool/whirlpool be open?
- Yes – Cleaned once per hour and limit amount of people
Will your hotel’s gym/workout facility be open?
- Yes – Cleaning procedures to be determined
Will your hotel’s business center be open?
- Yes – Cleaned once per hour
IN-HOUSE MEETINGS/MEETING SPACE
Will you allow separate meeting/conference registration to be set up in your lobby?
- Yes
Does your hotel offer full food and beverage service for meetings/conferences?
- No
Will there be disposable silverware?
- Yes
How will meetings rooms be sanitized between sessions?
- All surfaces will be cleaned
Will the hotel require longer breaks between sessions in order to provide enough time to disinfect seats?
- No
Are physical handouts and swag allowed?
- No
What guidelines can our organizers model to help guests observe proper social distancing at receptions and networking events?
- We have signs posted.
MISCELLANEOUS
What in-room amenities do you currently provide?
- Hair dryer
- Iron/Ironing board
- Refrigerator
- Wake-up service
- Microwave
- 2-person sofabed
- Free WiFi
- 2 TVs
- Coffee maker
- Pillow-top mattress
- Living room
- Phone
Will standard items be removed from rooms such as coffee pots, minibar options, iron, glassware, refillable shampoo/body wash?
- Yes
How will the hotel monitor the number of people in each hotel room?
- Front desk
Will the hotel disallow more than single or double occupancy for rooms where the occupants do not already live together?
- No
Will the hotel still offer shuttle services?
- Yes – Shuttles will run airport service only and will be disinfected multiple times per shift. Capacity will be limited to 6 people at a time. Guests will not be evaluated prior to being allowed to board.
Will the hotel have any limits on the number of floors or rooms opened at one time?
- All floors open
If your property does learn that a guest has tested positive, presumptive positive, or is exhibiting symptoms of COVID-19, what is the response protocol?
- We will ask them to leave.
Will symptomatic guests be forced to vacate the property?
- Yes
Will symptomatic guests be isolated/nearby guests relocated?
- Yes
Will warning signage be placed near a room occupied by a symptomatic guest?
- No
Will your property contact health officials?
- Yes
Will your property notify the group’s contacts (DNCC) of this incident and who is involved?
- Yes
Will your property conduct contact tracing and notify other impacted guests?
- No
Will your property initialize heavy sanitation of all common spaces, entryways, and other public property areas where the symptomatic guests have been?
- Yes