It’s a New Stay

Your safety is our top priority.

Milwaukee Marriott West


What services do you intend to have for guests bringing their vehicles?

  • Onsite self-parking

Will your hotel have bell staff?

  • No

How will the property facilitate the ability to provide tips at guests’ discretion?

  • Credit


How will the front desk be set up compared to normal operating procedures?

  • Hand sanitizer for desk agents
  • Hand sanitizer for guests
  • Protective barrier/sneeze shield installed at the front desk
  • Mobile check-in


What will be the new housekeeping protocols?

  • Reduced Associate Room Entry – Currently Not Offering Stay Over Service. • Waukesha is following CDC guidelines. Brand Commitment to Cleanliness plan outlines Marriott’s processes.

How frequently will housekeeping be cleaning public areas of the hotel?

  • Every Two Hours

How often will lobby and other common space furniture be cleaned? (e.g. chairs, end tables, couches, etc.)

  • Every Two Hours

How frequently will towels and bed linens be changed?

  • Upon Request

What is the property’s plan for cleaning other necessary items in rooms, such as remote controls or telephones?

  • Sanitized with Recommended Product

Will single-use paper and plastics be used?

  • Yes

What, if any, sustainability practices will still be in place?

  • None at this time

How will each room be prepared between guests?

  • If able rooms will sit empty 24 hours between guests and then thoroughly cleaned and sanitized.

How long will a room sit empty before being cleaned?

  • 24 hours

How long will a room sit empty before checking another guest in?

  • 24 hours


Which of your restaurants will be open and what will their hours be? 

  • Restaurant is to reopen on June 24th. Limited hours at this time – Mon-Fri Breakfast 6:30 AM – 10:00 AM / Sat/Sun 7:00 AM – 11:00 AM. Dinner 5pm -11pm.

What new processes will be in place to ensure restaurant spaces are adequately sanitized and disinfected?

  • Multiple Sanitizing Stations with each tables/chairs being sanitized after each guest’s use. Limited capacity of the restaurant to 63 guests and distancing of tables.

When and how frequently will restaurants be deep cleaned?

  • Every Night

How will menu items be presented?

  • Disposable paper menus

Will there be Grab and Go menu options?

  • Yes – Pick Up From Bar

Will your gift or sundries shop be open?

  • Yes

Would you consider having masks and gloves available for purchase?

  • No


Can you give us an overview of your COVID-19 training program?

  • All Employees will follow Marriott Commitment to Cleanliness plan with GM of hotel leading as Cleanliness Champion.

What protocols will the property have in place for guests?

  • Social distancing

What protocols and policies will the property have in place for staff?

  • COVID-19 sick-leave requirements
  • Frequent handwashing
  • Gloves requirements
  • Mask requirements
  • Reporting cold- or flu-like symptoms and refraining from work
  • Use of alcohol-based hand sanitizer

Will social distancing procedures be based on federal, state, and/or local mandates?

  • Yes

Which staff will be increased in order to maintain new standards?

  • None

What plan does your property have to respond to an individual who will not abide by the safety protocols put in place (e.g. refusal to wear a mask)?

  • None

Will staff be trained in de-escalation?

  • No

Will your property appoint a single individual to be designated as the primary contact responsible for infection mitigation and implementation of COVID-19 related protocols?

  • Yes – Frank Dorsey, General Manager

Has your hotel modified its Emergency Action Plan?

  • No

Has your egress plan been modified?

  • No

Has your hotel modified its Manager On-Duty guidelines?

  • No


What items will your property have readily available in public spaces?

  • Hand sanitizer

How will the hotel monitor the number of people in elevators/waiting to get on elevators?

  • Signage and social distancing stickers on floor.

Will the occupancy of elevators be limited to a percentage of normal capacity?

  • Yes – 4 per elevator

How often will public restrooms be cleaned?

  • Every Two Hours

Will the occupancy of public restrooms be limited to a percentage of normal capacity?

  • Yes – 50% capacity

How and by whom will the occupancy of public restrooms be enforced?

  • Monitored by management

Will staff monitor any queues which develop outside the restrooms to ensure social distancing?

  • No

Will your hotel’s business center be open?

  • Yes – Sanitized after each guest


Will you allow separate meeting/conference registration to be set up in your lobby?

  • No

Does your hotel offer full food and beverage service for meetings/conferences?

  • Yes

Will there be disposable silverware?

  • No

Will buffets be an option?

  • Yes

How will meetings rooms be sanitized between sessions?

  • With Approved Cleaner.

Will the hotel require longer breaks between sessions in order to provide enough time to disinfect seats?

  • Yes

How will AV equipment (including microphones, clickers, and podiums) be sanitized between users?

  • With Approved Cleaner.

Are physical handouts and swag allowed?

  • Yes


What in-room amenities do you currently provide?

  • None currently

Will standard items be removed from rooms such as coffee pots, minibar options, iron, glassware, refillable shampoo/body wash?

  • Yes

Will the hotel disallow more than single or double occupancy for rooms where the occupants do not already live together?

  • No

Will the hotel still offer shuttle services?

  • No

Will the hotel have any limits on the number of floors or rooms opened at one time?

  • All floors open

If your property does learn that a guest has tested positive, presumptive positive, or is exhibiting symptoms of COVID-19, what is the response protocol?

  • To be determined