Milwaukee Marriott West
ARRIVAL 
What services do you intend to have for guests bringing their vehicles?
- Onsite self-parking
Will your hotel have bell staff?
- No
How will the property facilitate the ability to provide tips at guests’ discretion?
- Credit
FRONT DESK
How will the front desk be set up compared to normal operating procedures?
- Hand sanitizer for desk agents
- Hand sanitizer for guests
- Protective barrier/sneeze shield installed at the front desk
- Mobile check-in
HOUSEKEEPING
What will be the new housekeeping protocols?
- Reduced Associate Room Entry – Currently Not Offering Stay Over Service. • Waukesha is following CDC guidelines. Brand Commitment to Cleanliness plan outlines Marriott’s processes.
How frequently will housekeeping be cleaning public areas of the hotel?
- Every Two Hours
How often will lobby and other common space furniture be cleaned? (e.g. chairs, end tables, couches, etc.)
- Every Two Hours
How frequently will towels and bed linens be changed?
- Upon Request
What is the property’s plan for cleaning other necessary items in rooms, such as remote controls or telephones?
- Sanitized with Recommended Product
Will single-use paper and plastics be used?
- Yes
What, if any, sustainability practices will still be in place?
- None at this time
How will each room be prepared between guests?
- If able rooms will sit empty 24 hours between guests and then thoroughly cleaned and sanitized.
How long will a room sit empty before being cleaned?
- 24 hours
How long will a room sit empty before checking another guest in?
- 24 hours
FOOD AND BEVERAGE
Which of your restaurants will be open and what will their hours be?
- Restaurant is to reopen on June 24th. Limited hours at this time – Mon-Fri Breakfast 6:30 AM – 10:00 AM / Sat/Sun 7:00 AM – 11:00 AM. Dinner 5pm -11pm.
What new processes will be in place to ensure restaurant spaces are adequately sanitized and disinfected?
- Multiple Sanitizing Stations with each tables/chairs being sanitized after each guest’s use. Limited capacity of the restaurant to 63 guests and distancing of tables.
When and how frequently will restaurants be deep cleaned?
- Every Night
How will menu items be presented?
- Disposable paper menus
Will there be Grab and Go menu options?
- Yes – Pick Up From Bar
Will your gift or sundries shop be open?
- Yes
Would you consider having masks and gloves available for purchase?
- No
STAFF
Can you give us an overview of your COVID-19 training program?
- All Employees will follow Marriott Commitment to Cleanliness plan with GM of hotel leading as Cleanliness Champion.
What protocols will the property have in place for guests?
- Social distancing
What protocols and policies will the property have in place for staff?
- COVID-19 sick-leave requirements
- Frequent handwashing
- Gloves requirements
- Mask requirements
- Reporting cold- or flu-like symptoms and refraining from work
- Use of alcohol-based hand sanitizer
Will social distancing procedures be based on federal, state, and/or local mandates?
- Yes
Which staff will be increased in order to maintain new standards?
- None
What plan does your property have to respond to an individual who will not abide by the safety protocols put in place (e.g. refusal to wear a mask)?
- None
Will staff be trained in de-escalation?
- No
Will your property appoint a single individual to be designated as the primary contact responsible for infection mitigation and implementation of COVID-19 related protocols?
- Yes – Frank Dorsey, General Manager
Has your hotel modified its Emergency Action Plan?
- No
Has your egress plan been modified?
- No
Has your hotel modified its Manager On-Duty guidelines?
- No
ADDITIONAL PUBLIC AREAS
What items will your property have readily available in public spaces?
- Hand sanitizer
How will the hotel monitor the number of people in elevators/waiting to get on elevators?
- Signage and social distancing stickers on floor.
Will the occupancy of elevators be limited to a percentage of normal capacity?
- Yes – 4 per elevator
How often will public restrooms be cleaned?
- Every Two Hours
Will the occupancy of public restrooms be limited to a percentage of normal capacity?
- Yes – 50% capacity
How and by whom will the occupancy of public restrooms be enforced?
- Monitored by management
Will staff monitor any queues which develop outside the restrooms to ensure social distancing?
- No
Will your hotel’s business center be open?
- Yes – Sanitized after each guest
IN-HOUSE MEETINGS/MEETING SPACE
Will you allow separate meeting/conference registration to be set up in your lobby?
- No
Does your hotel offer full food and beverage service for meetings/conferences?
- Yes
Will there be disposable silverware?
- No
Will buffets be an option?
- Yes
How will meetings rooms be sanitized between sessions?
- With Approved Cleaner.
Will the hotel require longer breaks between sessions in order to provide enough time to disinfect seats?
- Yes
How will AV equipment (including microphones, clickers, and podiums) be sanitized between users?
- With Approved Cleaner.
Are physical handouts and swag allowed?
- Yes
MISCELLANEOUS
What in-room amenities do you currently provide?
- None currently
Will standard items be removed from rooms such as coffee pots, minibar options, iron, glassware, refillable shampoo/body wash?
- Yes
Will the hotel disallow more than single or double occupancy for rooms where the occupants do not already live together?
- No
Will the hotel still offer shuttle services?
- No
Will the hotel have any limits on the number of floors or rooms opened at one time?
- All floors open
If your property does learn that a guest has tested positive, presumptive positive, or is exhibiting symptoms of COVID-19, what is the response protocol?
- To be determined