Kimpton Journeyman Hotel
ARRIVAL 
What services do you intend to have for guests bringing their vehicles?
- Off-site self-parking
Will your hotel have bell staff?
- Yes – Yes bags will be delivered to rooms if guest requests. Employees will be equipped with disinfecting wipes to use throughout guest interaction
How will the property facilitate the ability to provide tips at guests’ discretion?
- Cash
- Add to their bill
FRONT DESK
How will the front desk be set up compared to normal operating procedures?
- Hand sanitizer for desk agents
- Hand sanitizer for guests
- Desk agents wearing masks or other PPE
- Protective barrier/sneeze shield installed at the front desk
- Social distancing markers at check-in lines
- Social distancing markers throughout lobby
- Temperature check for staff
- Fuller well-being checks for staff
HOUSEKEEPING
What will be the new housekeeping protocols?
- Between each stay, all guest rooms will be regularly disinfected following appropriate public health guidelines. Certain items removed and available upon request only:
- Decorative pillows, robes (available upon request), packaged slippers (available upon request)
- Q-tips & cotton balls (available upon request)
- Magazines & coffee table books, paper collateral note pads & pens
- Honor bars (beverages and snacks available upon request)
- Extra roll of toilet paper (will send additional rolls up upon request)
- Cleaning protocols
- Housekeeping to enter the room only after departure
- Any deliveries placed outside of guest room
How frequently will housekeeping be cleaning public areas of the hotel?
- Every hour
How often will lobby and other common space furniture be cleaned? (e.g. chairs, end tables, center tables, couches, etc.)
- Every hour
How frequently will towels and bed linens be changed?
- No stayover service will be offered at this time but additional items can be delivered to the room.
What is the property’s plan for cleaning other necessary items in rooms, such as remote controls or telephones?
- Will be sanitized during cleaning.
Will single-use paper and plastics be used?
- No
How will each room be prepared between guests?
- Between each stay, all guest rooms will be regularly disinfected following appropriate public health guidelines.
How long will a room sit empty before being cleaned?
- Prior to receiving electromagnetic sprayers, the rooms will sit for 72 hours plus. Once we have the electromagnetic sprayers rooms can be occupied the same day a guest departs
How long will a room sit empty before checking another guest in?
- Prior to receiving electromagnetic sprayers, the rooms will sit for 72 hours plus. Once we have the electromagnetic sprayers, rooms can occupy the same day a guest departs.
FOOD AND BEVERAGE
Which of your restaurants will be open and what will their hours be?
- Specific hours are not available due to potential private events.
How will menu items be presented?
- Online, guest’s mobile device
- Disposable paper menus
Will there be Grab and Go menu options?
- Yes – Guests can call down to place order or the can come by the cafe, with social distancing protocols.
Will room service be available?
- No – It has been suspended at this time.
Will your gift or sundries shop be open?
- No
STAFF
Can you give us an overview of your COVID-19 training program?
- In addition to the in-depth reviews and training on all Modified Guest Journey Protocols, all employees must complete a COVID-19 Orientation + Safety Training delivered by the Hotel or Restaurant General Manager. All training must be completed prior to working on the floors or coming into contact with guests.
What protocols will the property have in place for guests?
- Social distancing
- Mask requirements
What protocols and policies will the property have in place for staff?
- Frequent handwashing
- Mask requirements
- Reporting cold- or flu-like symptoms and refraining from work
- Social distancing
- Temperature and/or other well-being checks
- Use of alcohol-based hand sanitizer
Which staff will be increased in order to maintain new standards?
- Housekeeping
- Front desk
What plan does your property have to respond to an individual who will not abide by the safety protocols put in place (e.g. refusal to wear a mask)?
- We will have security to respond to situations.
Will other methods be used (e.g. onsite security or request for law enforcement in extraordinary situations)?
- Yes
Will your property appoint a single individual to be designated as the primary contact responsible for infection mitigation and implementation of COVID-19 related protocols?
- Yes – Patrick Gaskin, General Manager
Has your hotel modified its Emergency Action Plan?
- No
Has your egress plan been modified?
- No
Has your hotel modified its Manager On-Duty guidelines?
- No
ADDITIONAL PUBLIC AREAS
What items will your property have readily available in public spaces?
- Hand sanitizer
How will the hotel monitor the amount of people in elevators/waiting to get on elevators?
- While the hotel currently does not have specific processes in place for this specific question, it may be possible for accommodations to be made on a case by case basis depending on group size and need.
Will the occupancy of elevators be limited to a percentage of normal capacity?
- To be determined
How often will public restrooms be cleaned?
- Every hour or as necessary to keep up with usage
Will the occupancy of public restrooms be limited to a percentage of normal capacity?
- No
How and by whom will the occupancy of public restrooms be enforced?
- While the hotel currently does not have specific processes in place for this specific question, it may be possible for accommodations to be made on a case by case basis depending on group size and need.
Will staff monitor any queues which develop outside the restrooms to ensure social distancing?
- While the hotel currently does not have specific processes in place for this specific question, it may be possible for accommodations to be made on a case by case basis depending on group size and need.
Will your hotel’s gym/workout facility be open?
- At this point, the gym will be closed but if opened we will limit the number of machines and it will be cleaned more frequently.
IN-HOUSE MEETINGS/MEETING SPACE
Will you allow separate meeting/conference registration to be set up in your lobby?
- No – Our lobby has a small foot print that does not allow for appropriate social distancing.
Does your hotel offer full food and beverage service for meetings/conferences?
- Yes
How will banquet service take place?
- Currently at 50%
- Utilizing city guidelines for social distancing of guests and seating
- Disinfecting of all exposed surfaces after set up and prior to the event
- Electrostatic Sprayers – currently ordered and waiting to receive to be used in both guest rooms
Will there be disposable silverware?
- Yes
Will buffets be an option?
- No
How will meeting rooms be sanitized between sessions?
- Disinfecting of all exposed surfaces after set up and prior to event
How will AV equipment (including microphones, clickers, and podiums) be sanitized between users?
- Disinfectant spray and wipes will be available. If additional equipment is needed we can arrange it.
Are physical handouts and swag allowed?
- No
MISCELLANEOUS
What in-room amenities do you currently provide?
- Yoga mats
- Mini fridge
- Pay-per-view movies
- Upon Request:
- Microwaves
- Coffee makers
- Robes
- Packaged slippers
- Cotton balls/Q-tips
- Honor bar items
Will standard items be removed from rooms such as coffee pots, minibar options, iron, glassware, refillable shampoo/body wash?
- Mini bars have been removed, Glassware, irons, refillable items will be sanitized between guests
Will the hotel disallow more than single or double occupancy for rooms where the occupants do not already live together?
- No
Will the hotel still offer shuttle services?
- No
Will the hotel have any limits on the number of floors or rooms opened at one time?
- All floors open
Will symptomatic guests be forced to vacate the property?
- No
Will symptomatic guests be isolated/nearby guests relocated?
- No
Will your property contact health officials?
- Yes
Will your property notify the group’s contacts (DNCC) of this incident and who is involved?
- Yes
Will your property conduct contact tracing and notify other impacted guests?
- No
Will your property initialize heavy sanitation of all common spaces, entryways, and other public property areas where the symptomatic guests have been?
- Yes