It’s a New Stay

Your safety is our top priority.

The Ingleside Hotel


What services do you intend to have for guests bringing their vehicles?

  • Onsite self-parking

Will your hotel have bell staff?

  • No

How will the property facilitate the ability to provide tips at guests’ discretion?

  • Cash
  • Credit


How will the front desk be set up compared to normal operating procedures?

  • Hand sanitizer for desk agents
  • Hand sanitizer for guests
  • Desk agents wearing masks or other PPE
  • Protective barrier/sneeze shield installed at the front desk
  • Social distancing markers at check-in lines
  • Social distancing markers throughout the lobby
  • Temperature check for staff
  • Fuller well-being checks for staff
  • Masks for guests available on request


What will be the new housekeeping protocols?

How frequently will housekeeping be cleaning public areas of the hotel?

  • The frequency of cleaning and sanitizing has been increased in all public spaces with an emphasis on frequently touched areas.

How often will lobby and other common space furniture be cleaned? (e.g. chairs, end tables, couches, etc.)

  • The frequency of cleaning and sanitizing has been increased in all public spaces with an emphasis on frequently touched areas.

How frequently will towels and bed linens be changed?

  • Daily

What is the property’s plan for cleaning other necessary items in rooms, such as remote controls or telephones?

  • The frequency of cleaning and sanitizing has been increased with an emphasis on frequently touched areas (seats, door and furniture handles, water faucet handles, nightstands, etc.)

Will single-use paper and plastics be used?

  • Yes

What, if any, sustainability practices will still be in place?

  • Recycling, LEDs in 85% of the hotel, use of sustainable products when possible

How will each room be prepared between guests?

How long will a room sit empty before being cleaned?

  • Based on occupancy

How long will a room sit empty before checking another guest in?

  • Based on occupancy but usually minimum 2-4 hours


Which of your restaurants will be open and what will their hours be? 

  • Didi’s Supper Club: 6:30am – Close (10pm or possibly later depending o business levels)
    • Breakfast, Lunch, Dinner

What new processes will be in place to ensure restaurant spaces are adequately sanitized and disinfected?

When and how frequently will restaurants be deep cleaned?

  • Weekly

How will menu items be presented?

  • Online, guest’s mobile device
  • Disposable paper menus

Will there be Grab and Go menu options?

  • Yes – Available via ordering through the restaurant or available for purchase through The Market.

Will room service be available?

  • Yes – Ordered via phone, guest can leave their dishes/trays outside their guestroom door for pickup

Will your gift or sundries shop be open?

  • Yes

Would you consider having masks and gloves available for purchase?

  • Yes


Can you give us an overview of your COVID-19 training program?

What protocols will the property have in place for guests?

  • Social distancing
  • Masks available on request

What protocols and policies will the property have in place for staff?

  • COVID-19 sick-leave requirements
  • Frequent handwashing
  • Gloves requirements
  • Mask requirements
  • Other PPE requirements
  • Reporting cold- or flu-like symptoms and refraining from work
  • Social distancing
  • Temperature and/or other well-being checks
  • Use of alcohol-based hand sanitizer
  • Required training before returning

Will social distancing procedures be based on federal, state, and/or local mandates?

  • Yes

Which staff will be increased in order to maintain new standards?

  • Housekeeping
  • Front Desk
  • LifeGuard
  • Maintenence

What plan does your property have to respond to an individual who will not abide by the safety protocols put in place (e.g. refusal to wear a mask)?

  • Employees will not be allowed to work unless fulfilling all requirements per the Sure Stay document.

Will staff be trained in de-escalation?

  • Yes

Will other methods be used (e.g. onsite security or request for law enforcement in extraordinary situations)?

  • Yes

Will your property appoint a single individual to be designated as the primary contact responsible for infection mitigation and implementation of COVID-19 related protocols?

  • Yes – Jesse Wilder, General Manager

Has your hotel modified its Emergency Action Plan?

  • No

Has your egress plan been modified?

  • No

Has your hotel modified its Manager On-Duty guidelines?

  • No


What items will your property have readily available in public spaces?

  • Hand sanitizer
  • Masks
  • Gloves

How will the hotel monitor the number of people in elevators/waiting to get on elevators?

  • The hotel has posted signage for one family unit or no more than 2 non-family guests per elevator at a time.

How often will public restrooms be cleaned?

  • Every 1-2 hours at a minimum

Will the occupancy of public restrooms be limited to a percentage of normal capacity?

  • No – Social distancing signage posted for bathrooms

Will staff monitor any queues which develop outside the restroom to ensure social distancing?

  • Yes

Will your hotel’s swimming pool/whirlpool be open?

  • Yes

Will your hotel’s gym/workout facility be open?

  • Yes

Will your hotel’s business center be open?

  • Yes

Please list any additional public facilities that will be open.

  • Waterpark


Will you allow separate meeting/conference registration to be set up in your lobby?

  • Yes – Registration tables will be set with barriers. All ancillary items will be either single-use or sanitized between uses.

Does your hotel offer full food and beverage service for meetings/conferences?

  • Yes

How will banquet service take place?

  • Plated meals will be served as usual. Any buffet or self-service food or beverage will be served by an attendant or packaged for individual use to minimize cross-contamination by guests.

Will there be disposable silverware?

  • Yes

How will meetings rooms be sanitized between sessions?

Will the hotel require longer breaks between sessions in order to provide enough time to disinfect seats?

  • Yes

How will AV equipment (including microphones, clickers, and podiums) be sanitized between users?

Are physical handouts and swag allowed?

  • Yes


What in-room amenities do you currently provide?

  • TV/remote
  • Coffee, single-use cup brewers
  • Body wash, shampoo, conditioner, lotion
  • Iron/board
  • Guest directory/general information is now on a single-use disposable sheet with a QR code to give guest all necessary hotel/area details

Will standard items be removed from rooms such as coffee pots, minibar options, iron, glassware, refillable shampoo/body wash?

How will the hotel monitor the number of people in each hotel room?

  • Security will do regular rounds to watch for signs of too many guests in a room

Will the hotel disallow more than single or double occupancy for rooms where the occupants do not already live together?

  • No

Will the hotel still offer shuttle services?

  • No

Will the hotel have any limits on the number of floors or rooms opened at one time?

  • All floors open

If your property does learn that a guest has tested positive, presumptive positive, or is exhibiting symptoms of COVID-19, what is the response protocol?

Will symptomatic guests be forced to vacate the property?

  • Yes

Will symptomatic guests be isolated/nearby guests relocated?

  • No

Will warning signage be placed near a room occupied by a symptomatic guest?

  • No

Will your property contact health officials?

  • Yes

Will your property notify the group’s contacts (DNCC) of this incident and who is involved?

  • Yes

Will your property conduct contact tracing and notify other impacted guests?

  • No

Will your property initialize heavy sanitation of all common spaces, entryways, and other public property areas where the symptomatic guests have been?

  • Yes