Homewood Suites by Hilton Milwaukee Downtown
ARRIVAL 
What services do you intend to have for guests bringing their vehicles?
- Off-site self-parking
Will your hotel have bell staff?
- No
How will the property facilitate the ability to provide tips at guests’ discretion?
- Add to guestroom
FRONT DESK
How will the front desk be set up compared to normal operating procedures?
- Hand sanitizer for desk agents
- Hand sanitizer for guests
- Desk agents wearing masks or other PPE
- Guests required to wear masks or other PPE
- Protective barrier/sneeze shield installed at the front desk
- Social distancing markers at check-in lines
- Social distancing markers throughout the lobby
- Mobile check-in
- Mobile room key
- Temperature check for staff
- Fuller well-being checks for staff
HOUSEKEEPING
What will be the new housekeeping protocols?
How frequently will housekeeping be cleaning public areas of the hotel?
- 4 times daily
How often will lobby and other common space furniture be cleaned? (e.g. chairs, end tables, couches, etc.)
- 4 times daily
How frequently will towels and bed linens be changed?
- 4th day of stay
What is the property’s plan for cleaning other necessary items in rooms, such as remote controls or telephones?
Will single-use paper and plastics be used?
- Yes
What, if any, sustainability practices will still be in place?
- Recycle, linen reuse
How will each room be prepared between guests?
How long will a room sit empty before being cleaned?
- Depends upon check out of previous guest to new guest
How long will a room sit empty before checking another guest in?
- See above
FOOD AND BEVERAGE
Which of your restaurants will be open and what will their hours be?
- No restaurant on-site – breakfast room will be open 6am-9am weekdays with non-self serve items
What new processes will be in place to ensure restaurant spaces are adequately sanitized and disinfected?
- Breakfast room is on the same program as lobby/public areas
When and how frequently will restaurants be deep cleaned?
- Every other week – sanitized multiple times per day
Will there be Grab and Go menu options?
- No
Will room service be available?
- No
Will your gift or sundries shop be open?
- Yes
Would you consider having masks and gloves available for purchase?
- Yes
STAFF
Can you give us an overview of your COVID-19 training program?
What protocols will the property have in place for guests?
- Contact tracing
- Social distancing
- Mask requirements
What protocols and policies will the property have in place for staff?
- Contact tracing
- COVID-19 sick-leave requirements
- Frequent handwashing
- Gloves requirements
- Mask requirements
- Reporting cold- or flu-like symptoms and refraining from work
- Social distancing
- Temperature and/or other well-being checks
- Use of alcohol-based hand sanitizer
Will social distancing procedures be based on federal, state, and/or local mandates?
- Yes
Which staff will be increased in order to maintain new standards?
- Housekeeping
- Front desk
- Houseman
What plan does your property have to respond to an individual who will not abide by the safety protocols put in place (e.g. refusal to wear a mask)?
- Request to vacate if not following all policies
Will staff be trained in de-escalation?
- Yes
Will other methods be used (e.g. onsite security or request for law enforcement in extraordinary situations)?
- Yes
Will your property appoint a single individual to be designated as the primary contact responsible for infection mitigation and implementation of COVID-19 related protocols?
- Yes – June Boyce AGM, Tammy Fraley GM
Has your hotel modified its Emergency Action Plan?
- No
Has your egress plan been modified?
- No
Has your hotel modified its Manager On-Duty guidelines?
- No
ADDITIONAL PUBLIC AREAS
What items will your property have readily available in public spaces?
- Hand sanitizer
How will the hotel monitor the number of people in elevators/waiting to get on elevators?
- Signage on areas/walls/floors – staff overseeing
Will the occupancy of elevators be limited to a percentage of normal capacity?
- Yes – Only 2 per trip
How often will public restrooms be cleaned?
- 4 times daily, more if needed based on usage
Will the occupancy of public restrooms be limited to a percentage of normal capacity?
- Yes – 2 at a time
Will staff monitor any queues which develop outside the restroom to ensure social distancing?
- Yes
Will your hotel’s swimming pool/whirlpool be open?
- No
Will your hotel’s gym/workout facility be open?
- Yes – Cleaned after every use, limited to 2 people per hour
Will your hotel’s business center be open?
- Yes – Same cleaning process as public spaces
IN-HOUSE MEETINGS/MEETING SPACE
Will you allow separate meeting/conference registration to be set up in your lobby?
- No
Does your hotel offer full food and beverage service for meetings/conferences?
- No
Will there be disposable silverware?
- No
Will the hotel require longer breaks between sessions in order to provide enough time to disinfect seats?
- No
Are physical handouts and swag allowed?
- No
MISCELLANEOUS
What in-room amenities do you currently provide?
- Coffee/condiments
- Shampoo/conditioner
- Soap
- Lotion
Will standard items be removed from rooms such as coffee pots, minibar options, iron, glassware, refillable shampoo/body wash?
- No – Items maintained via cleaning program in place
How will the hotel monitor the number of people in each hotel room?
- Surveillance cameras
Will the hotel disallow more than single or double occupancy for rooms where the occupants do not already live together?
- Yes
Will the hotel still offer shuttle services?
- No
Will the hotel have any limits on the number of floors or rooms opened at one time?
- All floors open
If your property does learn that a guest has tested positive, presumptive positive, or is exhibiting symptoms of COVID-19, what is the response protocol?
- Guest to report to local health facility for testing, if positive must vacate hotel, room is closed off for 2 weeks then deep cleaned – all areas then disinfected due to contact
Will symptomatic guests be forced to vacate the property?
- No
Will symptomatic guests be isolated/nearby guests relocated?
- No
Will warning signage be placed near a room occupied by a symptomatic guest?
- No
Will your property contact health officials?
- Yes
Will your property notify the group’s contacts (DNCC) of this incident and who is involved?
- Yes
Will your property conduct contact tracing and notify other impacted guests?
- Yes
Will your property initialize heavy sanitation of all common spaces, entryways, and other public property areas where the symptomatic guests have been?
- Yes