It’s a New Stay

Your safety is our top priority.

Homewood Suites by Hilton Milwaukee Downtown


What services do you intend to have for guests bringing their vehicles?

  • Off-site self-parking

Will your hotel have bell staff?

  • No

How will the property facilitate the ability to provide tips at guests’ discretion?

  • Add to guestroom


How will the front desk be set up compared to normal operating procedures?

  • Hand sanitizer for desk agents
  • Hand sanitizer for guests
  • Desk agents wearing masks or other PPE
  • Guests required to wear masks or other PPE
  • Protective barrier/sneeze shield installed at the front desk
  • Social distancing markers at check-in lines
  • Social distancing markers throughout the lobby
  • Mobile check-in
  • Mobile room key
  • Temperature check for staff
  • Fuller well-being checks for staff


What will be the new housekeeping protocols?

How frequently will housekeeping be cleaning public areas of the hotel?

  • 4 times daily

How often will lobby and other common space furniture be cleaned? (e.g. chairs, end tables, couches, etc.)

  • 4 times daily

How frequently will towels and bed linens be changed?

  • 4th day of stay

What is the property’s plan for cleaning other necessary items in rooms, such as remote controls or telephones?

Will single-use paper and plastics be used?

  • Yes

What, if any, sustainability practices will still be in place?

  • Recycle, linen reuse

How will each room be prepared between guests?

How long will a room sit empty before being cleaned?

  • Depends upon check out of previous guest to new guest

How long will a room sit empty before checking another guest in?

  • See above


Which of your restaurants will be open and what will their hours be? 

  • No restaurant on-site – breakfast room will be open 6am-9am weekdays with non-self serve items

What new processes will be in place to ensure restaurant spaces are adequately sanitized and disinfected?

  • Breakfast room is on the same program as lobby/public areas

When and how frequently will restaurants be deep cleaned?

  • Every other week – sanitized multiple times per day

Will there be Grab and Go menu options?

  • No

Will room service be available?

  • No

Will your gift or sundries shop be open?

  • Yes

Would you consider having masks and gloves available for purchase?

  • Yes


Can you give us an overview of your COVID-19 training program?

What protocols will the property have in place for guests?

  • Contact tracing
  • Social distancing
  • Mask requirements

What protocols and policies will the property have in place for staff?

  • Contact tracing
  • COVID-19 sick-leave requirements
  • Frequent handwashing
  • Gloves requirements
  • Mask requirements
  • Reporting cold- or flu-like symptoms and refraining from work
  • Social distancing
  • Temperature and/or other well-being checks
  • Use of alcohol-based hand sanitizer

Will social distancing procedures be based on federal, state, and/or local mandates?

  • Yes

Which staff will be increased in order to maintain new standards?

  • Housekeeping
  • Front desk
  • Houseman

What plan does your property have to respond to an individual who will not abide by the safety protocols put in place (e.g. refusal to wear a mask)?

  • Request to vacate if not following all policies

Will staff be trained in de-escalation?

  • Yes

Will other methods be used (e.g. onsite security or request for law enforcement in extraordinary situations)?

  • Yes

Will your property appoint a single individual to be designated as the primary contact responsible for infection mitigation and implementation of COVID-19 related protocols?

  • Yes – June Boyce AGM, Tammy Fraley GM

Has your hotel modified its Emergency Action Plan?

  • No

Has your egress plan been modified?

  • No

Has your hotel modified its Manager On-Duty guidelines?

  • No


What items will your property have readily available in public spaces?

  • Hand sanitizer

How will the hotel monitor the number of people in elevators/waiting to get on elevators?

  • Signage on areas/walls/floors – staff overseeing

Will the occupancy of elevators be limited to a percentage of normal capacity?

  • Yes – Only 2 per trip

How often will public restrooms be cleaned?

  • 4 times daily, more if needed based on usage

Will the occupancy of public restrooms be limited to a percentage of normal capacity?

  • Yes – 2 at a time

Will staff monitor any queues which develop outside the restroom to ensure social distancing?

  • Yes

Will your hotel’s swimming pool/whirlpool be open?

  • No

Will your hotel’s gym/workout facility be open?

  • Yes – Cleaned after every use, limited to 2 people per hour

Will your hotel’s business center be open?

  • Yes – Same cleaning process as public spaces


Will you allow separate meeting/conference registration to be set up in your lobby?

  • No

Does your hotel offer full food and beverage service for meetings/conferences?

  • No

Will there be disposable silverware?

  • No

Will the hotel require longer breaks between sessions in order to provide enough time to disinfect seats?

  • No

Are physical handouts and swag allowed?

  • No


What in-room amenities do you currently provide?

  • Coffee/condiments
  • Shampoo/conditioner
  • Soap
  • Lotion

Will standard items be removed from rooms such as coffee pots, minibar options, iron, glassware, refillable shampoo/body wash?

  • No – Items maintained via cleaning program in place

How will the hotel monitor the number of people in each hotel room?

  • Surveillance cameras

Will the hotel disallow more than single or double occupancy for rooms where the occupants do not already live together?

  • Yes

Will the hotel still offer shuttle services?

  • No

Will the hotel have any limits on the number of floors or rooms opened at one time?

  • All floors open

If your property does learn that a guest has tested positive, presumptive positive, or is exhibiting symptoms of COVID-19, what is the response protocol?

  • Guest to report to local health facility for testing, if positive must vacate hotel, room is closed off for 2 weeks then deep cleaned – all areas then disinfected due to contact

Will symptomatic guests be forced to vacate the property?

  • No

Will symptomatic guests be isolated/nearby guests relocated?

  • No

Will warning signage be placed near a room occupied by a symptomatic guest?

  • No

Will your property contact health officials?

  • Yes

Will your property notify the group’s contacts (DNCC) of this incident and who is involved?

  • Yes

Will your property conduct contact tracing and notify other impacted guests?

  • Yes

Will your property initialize heavy sanitation of all common spaces, entryways, and other public property areas where the symptomatic guests have been?

  • Yes