It’s a New Stay

ARRIVAL 

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What services do you intend to have for guests bringing their vehicles?

• Onsite self-parking

Will your hotel have bell staff?

• No

How will the property facilitate the ability to provide tips at guests’ discretion?

• Cash

FRONT DESK

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How will the front desk be set up compared to normal operating procedures?

• Hand sanitizer for desk agents
• Hand sanitizer for guests
• Protective barrier/sneeze shield installed at the front desk
• Social distancing markers at check-in lines
• Social distancing markers throughout the lobby
• Mobile check-in
• Mobile room key
• Temperature check for staff

HOUSEKEEPING

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What will be the new housekeeping protocols?

• Housekeeping services are by request only. They need to be scheduled 1 day prior.

How frequently will housekeeping be cleaning public areas of the hotel?

• Every 2-4 hours depending on usage

How often will lobby and other common space furniture be cleaned? (e.g. chairs, end tables, couches, etc.)

• Every 2-4 hours depending on usage

How frequently will towels and bed linens be changed?

• Fresh for every arrival. Guests staying longer will be linens changed every 3 days.

What is the property’s plan for cleaning other necessary items in rooms, such as remote controls or telephones?

• Use Lysol wipes on these items as part of overall cleaning process

Will single-use paper and plastics be used?

• Yes

Will laundry drop-off services still be available for guests?

• Yes

How will each room be prepared between guests?

• Using Hilton’s established training guide

How long will a room sit empty before being cleaned?

• It depends on occupancy & room type

How long will a room sit empty before checking another guest in?

• It depends on occupancy & room type

FOOD AND BEVERAGE

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Do you plan to offer buffet for any meals or snack times?

• Hot breakfast buffet is now staff attended, guests will not serve themselves.

Will there be Grab and Go menu options?

• Yes – Cold breakfast to go

Will room service be available?

• No

Will your gift or sundries shop be open?

• Yes

Would you consider having masks and gloves available for purchase?

• Yes

STAFF

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Can you give us an overview of your COVID-19 training program?

• We use Hilton’s training program

What protocols will the property have in place for guests?

• Social distancing

What protocols and policies will the property have in place for staff?

• COVID-19 sick-leave requirements
• Frequent handwashing
• Gloves requirements
• Mask requirements
• Other PPE requirements
• Reporting cold- or flu-like symptoms and refraining from work
• Social distancing
• Temperature and/or other well-being checks
• Use of alcohol-based hand sanitizer

Will social distancing procedures be based on federal, state, and/or local mandates?

• Yes

Which staff will be increased in order to maintain new standards?

• Housekeeping

Will staff be trained in de-escalation?

• No

Will other methods be used (e.g. onsite security or request for law enforcement in extraordinary situations)?

• Yes

Will your property appoint a single individual to be designated as the primary contact responsible for infection mitigation and implementation of COVID-19 related protocols?

• Yes – Teresa D’Amato, General Manager

Has your hotel modified its Emergency Action Plan?

• No

Has your egress plan been modified?

• No

Has your hotel modified its Manager On-Duty guidelines?

• No

ADDITIONAL PUBLIC AREAS

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What items will your property have readily available in public spaces?

• Hand sanitizer

How will the hotel monitor the number of people in elevators/waiting to get on elevators?

• Hotel will not monitor this area – area is marked for 6′ social distancing

Will the occupancy of elevators be limited to a percentage of normal capacity?

• Yes – Elevator 1 will have a capacity of 2 people, Elevator 2 will have a capacity of 4 people

How often will public restrooms be cleaned?

• Cleaned daily but sanitized every 2-4 hours depending on usage

Will the occupancy of public restrooms be limited to a percentage of normal capacity?

• No

Will staff monitor any queues which develop outside the restrooms to ensure social distancing?

• No

Will your hotel’s swimming pool/whirlpool be open?

• Unsure at this time

Will your hotel’s gym/workout facility be open?

• Yes – Cleaned daily – high touch areas are cleaned every 2-4 hours depending on usage

Will your hotel’s business center be open?

• Yes – Cleaned daily – high touch areas are cleaned every 2-4 hours depending on usage

Please list any additional public facilities that will be open.

• Guest laundry

IN-HOUSE MEETINGS/MEETING SPACE

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Will you allow separate meeting/conference registration to be set up in your lobby?

• Yes – Can’t block flow of guests

Does your hotel offer full food and beverage service for meetings/conferences?

• No – Limited service hotel

Are physical handouts and swag allowed?

• Yes

MISCELLANEOUS

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What in-room amenities do you currently provide?

• Iron/board
• Coffee maker – single cup
• Hairdryer
• Shampoo
• Conditioner
• Bar soap
• Lotion
• More available at front desk

Will standard items be removed from rooms such as coffee pots, minibar options, iron, glassware, refillable shampoo/body wash?

• No – Items will be sanitized as part of our cleaning process

How will the hotel monitor the number of people in each hotel room?

• No – Fire code is 6

Will the hotel disallow more than single or double occupancy for rooms where the occupants do not already live together?

• No

Will the hotel still offer shuttle services?

• No

Will the hotel have any limits on the number of floors or rooms opened at one time?

• All floors open

If your property does learn that a guest has tested positive, presumptive positive, or is exhibiting symptoms of COVID-19, what is the response protocol?

• Call our health department
• Direct guest to testing site

Will symptomatic guests be forced to vacate the property?

• No

Will symptomatic guests be isolated/nearby guests relocated?

• Only if occupancy allows

Will warning signage be placed near a room occupied by a symptomatic guest?

• No

Will your property contact health officials?

• Yes

Will your property notify the group’s contacts (DNCC) of this incident and who is involved?

• No

Will your property conduct contact tracing and notify other impacted guests?

• No

Will your property initialize heavy sanitation of all common spaces, entryways, and other public property areas where the symptomatic guests have been?

• Yes