It’s a New Stay

Your safety is our top priority.

Four Points Milwaukee Airport


What services do you intend to have for guests bringing their vehicles?

  • Onsite self-parking

Will your hotel have bell staff?

  • No

How will the property facilitate the ability to provide tips at guests’ discretion?

  • Cash only


How will the front desk be set up compared to normal operating procedures?

  • Hand sanitizer for desk agents
  • Hand sanitizer for guests
  • Desk agents wearing masks or other PPE
  • Protective barrier/sneeze shield installed at the front desk
  • Social distancing markers at check-in lines
  • Social distancing markers throughout the lobby
  • Mobile check-in
  • Mobile room key


What will be the new housekeeping protocols?

  • No housekeeping services during stay. Guests can request additional towels, bedding, etc. These items will be placed in a bag outside their room. We do not enter a guestroom for at least 24 hours after checkout.

How frequently will housekeeping be cleaning public areas of the hotel?

  • Continuously throughout the day.

How often will lobby and other common space furniture be cleaned? (e.g. chairs, end tables, couches, etc.)

  • Continuously throughout the day.

How frequently will towels and bed linens be changed?

  • These items will be provided as requested, however, we do not enter a guestroom during their stay.

What is the property’s plan for cleaning other necessary items in rooms, such as remote controls or telephones?

  • After checkout, the guestroom is entered at least 24 hours later. Everything in the room is then sanitized.

Will single-use paper and plastics be used?

  • Yes

How will each room be prepared between guests?

  • Every single surface in the room is disinfected. A sticker showing the room has been properly cleaned is placed on the door so when a new guest enters, they will break the sticker.

How long will a room sit empty before being cleaned?

  • At least 24 hours.

How long will a room sit empty before checking another guest in?

  • After cleaning, the room is available to check in a guest.


Which of your restaurants will be open and what will their hours be? 

  • Cork n Cleaver will be open for breakfast and dinner. 7A-10A and 5P-11P (Bar open until midnight).

What new processes will be in place to ensure restaurant spaces are adequately sanitized and disinfected?

  • Tables and chairs will be sanitized between guests. Staff will continuously clean areas that guests may have come in contact with throughout the day.

When and how frequently will restaurants be deep cleaned?

  • After breakfast the entire restaurant will be cleaned and again after dinner/bar close.

How will menu items be presented?

  • Disposable paper menus

Will there be Grab and Go menu options?

  • Yes – Currently all items are behind the front desk. A guest will let the agent know which items they prefer.

Will room service be available?

  • No

Will your gift or sundries shop be open?

  • Yes

Would you consider having masks and gloves available for purchase?

  • Yes


Can you give us an overview of your COVID-19 training program?

  • We have a designated “champion” responsible for training and developing staff on cleaning procedures. As staff comes back to work, the first day is spent going over these new procedures.

What protocols will the property have in place for guests?

  • Social distancing

What protocols and policies will the property have in place for staff?

  • COVID-19 sick-leave requirements
  • Frequent handwashing
  • Gloves requirements
  • Mask requirements
  • Reporting cold- or flu-like symptoms and refraining from work
  • Social distancing
  • Use of alcohol-based hand sanitizer

Will social distancing procedures be based on federal, state, and/or local mandates?

  • Yes

Which staff will be increased in order to maintain new standards?

  • Housekeeping
  • Restaurant Staff

What plan does your property have to respond to an individual who will not abide by the safety protocols put in place (e.g. refusal to wear a mask)?

  • If a staff member refuses to wear a mask, they will be sent home and disciplinary action may be taken. For guests refusing to maintain social distance, there is little we can do except ask them to keep their distance.

Will staff be trained in de-escalation?

  • Yes

Will other methods be used (e.g. onsite security or request for law enforcement in extraordinary situations)?

  • Yes

Will your property appoint a single individual to be designated as the primary contact responsible for infection mitigation and implementation of COVID-19 related protocols?

  • Yes – Property Cleanliness Champion

Has your hotel modified its Emergency Action Plan?

  • No

Has your egress plan been modified?

  • No

Has your hotel modified its Manager On-Duty guidelines?

  • Yes – They are expected to ensure social distance guidelines are being met, the property is being cleaned, and staff is wearing masks.


What items will your property have readily available in public spaces?

  • Hand sanitizer

How will the hotel monitor the number of people in elevators/waiting to get on elevators?

  • If a queue is forming, they will ask guests to wait 6′ apart.

Will the occupancy of elevators be limited to a percentage of normal capacity?

  • Yes – Only those of the same guestroom allowed at the same time.

How often will public restrooms be cleaned?

  • Frequently throughout the day.

Will the occupancy of public restrooms be limited to a percentage of normal capacity?

  • No

Will staff monitor any queues which develop outside the restroom to ensure social distancing?

  • Yes

Will your hotel’s swimming pool/whirlpool be open?

  • It is not currently open. We do not know at this time if it will reopen in Aug.

Will your hotel’s gym/workout facility be open?

  • It is not currently open. We do not know at this time if it will reopen in Aug.

Will your hotel’s business center be open?

  • It is not currently open. We do not know at this time if it will reopen in Aug.


Will you allow separate meeting/conference registration to be set up in your lobby?

  • Yes – Social distancing stickers placed on the ground.

Does your hotel offer full food and beverage service for meetings/conferences?

  • Yes

How will banquet service take place?

  • We are not currently offering buffets. Plated only. Any beverage stations will have a server pouring drinks. All staff will wear masks and gloves.

Will there be disposable silverware?

  • Yes

How will meetings rooms be sanitized between sessions?

  • Everything will be wiped down completely prior to tearing down. Linens will be replaced.

Will the hotel require longer breaks between sessions in order to provide enough time to disinfect seats?

  • Yes

How will AV equipment (including microphones, clickers, and podiums) be sanitized between users?

  • Staff will disinfect.

Are physical handouts and swag allowed?

  • Yes

What guidelines can our organizers model to help guests observe proper social distancing at receptions and networking events?

  • Spaced out seating. Reminders to guests to maintain social distance. We recommend guests wear masks.


What in-room amenities do you currently provide?

  • Everything that could be removed has been removed.

Will standard items be removed from rooms such as coffee pots, minibar options, iron, glassware, refillable shampoo/body wash?

  • Yes

How will the hotel monitor the number of people in each hotel room?

  • This procedure has not changed. We ask at check-in how many guests per room. The front desk will notice if more people are coming and going from a particular guestroom. As long as the occupancy is not more than 3 for King rooms and 4 for Two Queen rooms.

Will the hotel disallow more than single or double occupancy for rooms where the occupants do not already live together?

  • No

Will the hotel still offer shuttle services?

  • Yes – After a guest exits the shuttle, the driver will disinfect prior to letting anyone else on. Shuttles will have a maximum capacity of 12. Guests will be spaced out. They will not be evaluated prior to being allowed on board.

Will the hotel have any limits on the number of floors or rooms opened at one time?

  • Limited floors open

If your property does learn that a guest has tested positive, presumptive positive, or is exhibiting symptoms of COVID-19, what is the response protocol?

  • Must vacate property and get tested.

Will symptomatic guests be forced to vacate the property?

  • Yes

Will symptomatic guests be isolated/nearby guests relocated?

  • No

Will warning signage be placed near a room occupied by a symptomatic guest?

  • No

Will your property contact health officials?

  • Yes

Will your property notify the group’s contacts (DNCC) of this incident and who is involved?

  • Yes

Will your property conduct contact tracing and notify other impacted guests?

  • No

Will your property initialize heavy sanitation of all common spaces, entryways, and other public property areas where the symptomatic guests have been?

  • Yes