It’s a New Stay

ARRIVAL 

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What services do you intend to have for guests bringing their vehicles?

• Onsite self-parking

Will your hotel have bell staff?

• No

How will the property facilitate the ability to provide tips at guests’ discretion?

• Cash
• Credit

FRONT DESK

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How will the front desk be set up compared to normal operating procedures?

• Hand sanitizer for desk agents
• Hand sanitizer for guests
• Desk agents wearing masks or other PPE
• Protective barrier/sneeze shield installed at the front desk
• Social distancing markers at check-in lines
• Social distancing markers throughout the lobby
• Temperature check for staff
• Fuller well-being checks for guests
• Fuller well-being checks for staff

HOUSEKEEPING

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What will be the new housekeeping protocols?

• Rooms are required to sit vacant for 24 hours between each guest and are thoroughly sanitized. Stay-over room cleaning service will not be available. Extra amenities will be available at the front desk.

How frequently will housekeeping be cleaning public areas of the hotel?

• All public spaces cleaned a minimum of three times per day.

How frequently will towels and bed linens be changed?

• All soft goods are changed between each guest, but will not be changed by housekeeping during a guest’s stay.

What is the property’s plan for cleaning other necessary items in rooms, such as remote controls or telephones?

• A sanitizer solution is used on all hard, high touch surfaces.

Will single-use paper and plastics be used?

• Yes

What, if any, sustainability practices will still be in place?

• Our Use Less Get More program will still be offered, giving guests the opportunity to decline housekeeping services for Drury Rewards points.

How will each room be prepared between guests?

• Rooms are required to sit vacant for 24 hours before being thoroughly cleaned and sanitized. All soft goods are replaced, and all hard surfaces are sanitized.

How long will a room sit empty before being cleaned?

• 24 hours

How long will a room sit empty before checking another guest in?

• 24+ hours

FOOD AND BEVERAGE

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Which of your restaurants will be open and what will their hours be? 

• The Kitchen & Bar at Wisconsin & Water. 5pm-2am nightly.

What new processes will be in place to ensure restaurant spaces are adequately sanitized and disinfected?

• All tables are cleaned with a sanitizer solution between each use.

When and how frequently will restaurants be deep cleaned?

• Restaurants will be deep cleaned weekly, or more frequently if needed.

How will menu items be presented?

• Display boards
• Disposable paper menus

Will there be Grab and Go menu options?

• Yes – Order at the counter for to-go or dine-in service.

Will room service be available?

• No

Will your gift or sundries shop be open?

• Yes

Would you consider having masks and gloves available for purchase?

• Yes

STAFF

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Can you give us an overview of your COVID-19 training program?

• Review proper use of PPE; hand washing techniques; low contact check-in; safely sanitizing guest room and restaurant areas; public area sanitation standards; how to social distance effectively

What protocols will the property have in place for guests?

• Social distancing
• Masks, gloves, PPE available

What protocols and policies will the property have in place for staff?

• COVID-19 sick-leave requirements
• Frequent handwashing
• Gloves requirements
• Mask requirements
• Other PPE requirements
• Reporting cold- or flu-like symptoms and refraining from work
• Social distancing
• Temperature and/or other well-being checks
• Use of alcohol-based hand sanitizer

Will social distancing procedures be based on federal, state, and/or local mandates?

• Yes

Which staff will be increased in order to maintain new standards?

• Housekeeping
• Front Desk
• Guest Services (onsite)
• Sales

Will staff be trained in de-escalation?

• Yes

Will other methods be used (e.g. onsite security or request for law enforcement in extraordinary situations)?

• Yes

Will your property appoint a single individual to be designated as the primary contact responsible for infection mitigation and implementation of COVID-19 related protocols?

• No

Has your hotel modified its Emergency Action Plan?

• No

Has your egress plan been modified?

• No

Has your hotel modified its Manager On-Duty guidelines?

• No

ADDITIONAL PUBLIC AREAS

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What items will your property have readily available in public spaces?

• Hand sanitizer
• Signage, stanchions

How will the hotel monitor the number of people in elevators/waiting to get on elevators?

• Signage posted on each floor and in each elevator car indicating 1 individual or 1 family at a time.

Will the occupancy of elevators be limited to a percentage of normal capacity?

• Yes – 1 individual or 1 family at a time.

How often will public restrooms be cleaned?

• A minimum of once per day, as needed

Will the occupancy of public restrooms be limited to a percentage of normal capacity?

• No

Will your hotel’s swimming pool/whirlpool be open?

• Yes – All high-touch hard surfaces will be cleaned and sanitized between each guest’s use, pools limited to current social distancing guidelines for spacing, and maintaining recommended spacing.

Will your hotel’s gym/workout facility be open?

• Yes – All high-touch hard surfaces will be cleaned and sanitized between each guest use, social distancing guidelines will be in place

Will your hotel’s business center be open?

• Yes

What will your new cleaning process be for this space?

• Cleaned and sanitized between use

Please list any additional public facilities that will be open.

• Guest laundry
• 5:30 Kickback Reception Area

IN-HOUSE MEETINGS/MEETING SPACE

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Will you allow separate meeting/conference registration to be set up in your lobby?

• Yes

Does your hotel offer full food and beverage service for meetings/conferences?

• Yes

How will banquet service take place?

• Use of outside catering, grab and go, and with social distancing guidelines in place

Will there be disposable silverware?

• Yes

Will buffets be an option?

• Yes

How will meetings rooms be sanitized between sessions?

• Using a quaternary sanitizing solution on all high-touch hard surfaces, all surfaces cleaned and sanitized in between guest use

Will the hotel require longer breaks between sessions in order to provide enough time to disinfect seats?

• No

How will AV equipment (including microphones, clickers, and podiums) be sanitized between users?

• Using a quaternary sanitizing solution between each use.

Are physical handouts and swag allowed?

• Yes

What guidelines can our organizers model to help guests observe proper social distancing at receptions and networking events?

• Follow signage on floors and throughout the hotel. Usage of PPE in public areas, areas set with seating following social distancing guidelines.

MISCELLANEOUS

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What in-room amenities do you currently provide?

• Microwave
• Mini-fridge
• Coffee maker
• Iron/board

Will standard items be removed from rooms such as coffee pots, minibar options, iron, glassware, refillable shampoo/body wash?

• No – full cleaning and sanitizing in between guests, in addition to advanced cleaning protocols and time in

How will the hotel monitor the number of people in each hotel room?

• All guests are registered at the front desk upon arrival, max capacity adhered to with each guest room/suite

Will the hotel disallow more than single or double occupancy for rooms where the occupants do not already live together?

• No

Will the hotel still offer shuttle services?

• No

Will the hotel have any limits on the number of floors or rooms opened at one time?

• All floors open

If your property does learn that a guest has tested positive, presumptive positive, or is exhibiting symptoms of COVID-19, what is the response protocol?

• The guest room must sit vacant for 7 days. The room will be thoroughly disinfected on all hard & soft surfaces, including the HVAC system.

Will symptomatic guests be forced to vacate the property?

• Yes

Will symptomatic guests be isolated/nearby guests relocated?

• Yes

Will warning signage be placed near a room occupied by a symptomatic guest?

• No

Will your property contact health officials?

• Yes

Will your property notify the group’s contacts (DNCC) of this incident and who is involved?

• Yes

Will your property conduct contact tracing and notify other impacted guests?

• No

Will your property initialize heavy sanitation of all common spaces, entryways, and other public property areas where the symptomatic guests have been?

• Yes