Crowne Plaza Milwaukee West
ARRIVAL 
What services do you intend to have for guests bringing their vehicles?
- Onsite self-parking
Will your hotel have bell staff?
- No
How will the property facilitate the ability to provide tips at guests’ discretion?
- Cash only
FRONT DESK
How will the front desk be set up compared to normal operating procedures?
- Hand sanitizer for desk agents
- Hand sanitizer for guests
- Desk agents wearing masks or other PPE
- Social distancing markers at check-in lines
- Social distancing markers throughout the lobby
- Temperature check for staff
- Fuller well-being checks for guests
HOUSEKEEPING
What will be the new housekeeping protocols?
- Please see IHG’s Way of Clean for a complete list of enhanced cleaning protocols.
How frequently will housekeeping be cleaning public areas of the hotel?
- Every couple of hours
How often will lobby and other common space furniture be cleaned? (e.g. chairs, end tables, center tables, couches, etc.)
- Daily
How frequently will towels and bed linens be changed?
- Towels and linens can be changed as requested
What is the property’s plan for cleaning other necessary items in rooms, such as remote controls or telephones?
- They are disinfected each time room is cleaned
Will single-use paper and plastics be used?
- Yes
Will laundry drop-off still be available for guests?
- Yes
How will each room be prepared between guests?
- Enhanced hospital-grade cleaning practices in place
How long will a room sit empty before being cleaned?
- 24 hours
How long will a room sit empty before checking another guest in?
- 24 hours
FOOD AND BEVERAGE
Which of your restaurants will be open and what will their hours be?
- Innovation
What new processes will be in place to ensure restaurant spaces are adequately sanitized and disinfected?
- Reduced capacity and tables and chairs will be cleaned and disinfected after each guest
When and how frequently will restaurants be deep cleaned?
- Nightly
How will menu items be presented?
- Disposable paper menus
Will there be Grab and Go menu options?
- Yes – Our Marketplace is open 24/7 for grab & go options
Will room service be available?
- Yes – Room service to be delivered outside of room for no guest contact
Will your gift or sundries shop be open?
- Yes
Would you consider having masks and gloves available for purchase?
- Yes
STAFF
Can you give us an overview of your COVID-19 training program?
- Each employee has attended training regarding the symptoms and general information in regards to reports, etc.
What protocols will the property have in place for guests?
- Social distancing
- Lobby traffic markers
What protocols and policies will the property have in place for staff?
- Contract tracing
- COVID-19 sick-leave requirements
- Frequent handwashing
- Mask requirements
- Reporting cold- or flu-like symptoms and refraining from work
- Social distancing
- Temperature and/or other well-being checks
- Use of alcohol-based hand sanitizer
Will social distancing procedures be based on federal, state, and/or local mandates?
- Yes
Which staff will be increased in order to maintain new standards?
- Housekeeping, front desk, sales, etc.
Will staff be trained in de-escalation?
- Yes
Will other methods be used (e.g. onsite security or request for law enforcement in extraordinary situations)?
- Yes
Will your property appoint a single individual to be designated as the primary contact responsible for infection mitigation and implementation of COVID-19 related protocols?
- Yes – Lisa Ares, General Manager
Has your hotel modified its Emergency Action Plan?
- No
Has your egress plan been modified?
- No
Has your hotel modified its Manager On-Duty guidelines?
- No
ADDITIONAL PUBLIC AREAS
What items will your property have readily available in public spaces?
- Hand sanitizer
How will the hotel monitor the amount of people in elevators/waiting to get on elevators?
- Social distancing markers/posters in place
Will the occupancy of elevators be limited to a percentage of normal capacity?
- Yes – 50% capacity
How often will public restrooms be cleaned?
- Every couple of hours
Will the occupancy of public restrooms be limited to a percentage of normal capacity?
- No
Will staff monitor any queues which develop outside the restrooms to ensure social distancing?
- Yes
Will your hotel’s swimming pool/whirlpool be open?
- No
Will your hotel’s gym/workout facility be open?
- No
Will your hotel’s business center be open?
- Yes – Cleaned and disinfected every couple of hours along with the lobby
IN-HOUSE MEETINGS/MEETING SPACE
Will you allow separate meeting/conference registration to be set up in your lobby?
- No
Does your hotel offer full food and beverage service for meetings/conferences?
- Yes
Will there be disposable silverware?
- Yes
Will buffets be an option?
- No
MISCELLANEOUS
What in-room amenities do you currently provide?
- Irons
- Ironing board
- Coffee maker
Will standard items be removed from rooms such as coffee pots, minibar options, iron, glassware, refillable shampoo/body wash?
- No – All sanitized or single-use
How will the hotel monitor the number of people in each hotel room?
- Will be verified at check-in
Will the hotel disallow more than single or double occupancy for rooms where the occupants do not already live together?
- Yes
Will the hotel still offer shuttle services?
- No
Will the hotel have any limits on the number of floors or rooms opened at one time?
- All floors open
If your property does learn that a guest has tested positive, presumptive positive, or is exhibiting symptoms of COVID-19, what is the response protocol?
- Guest must check out
Will symptomatic guests be forced to vacate the property?
- Yes
Will symptomatic guests be isolated/nearby guests relocated?
- No
Will warning signage be placed near a room occupied by a symptomatic guest?
- No
Will your property contact health officials?
- Yes
Will your property notify the group’s contacts (DNCC) of this incident and who is involved?
- Yes
Will your property conduct contact tracing and notify other impacted guests?
- Yes
Will your property initialize heavy sanitation of all common spaces, entryways, and other public property areas where the symptomatic guests have been?
- Yes