It’s a New Stay

Your safety is our top priority.

Crowne Plaza Milwaukee Airport


What services do you intend to have for guests bringing their vehicles?

  • Onsite self-parking

Will your hotel have bell staff?

  • No

How will the property facilitate the ability to provide tips at guests’ discretion?

  • Cash only


How will the front desk be set up compared to normal operating procedures?

  • Hand sanitizer for desk agents
  • Hand sanitizer for guests
  • Desk agents wearing masks or other PPE
  • Protective barrier/sneeze shield installed at the front desk
  • Social distancing markers at check-in lines
  • Social distancing markers throughout the lobby
  • Temperature check for staff
  • Fuller well-being checks for guests


What will be the new housekeeping protocols?

  • ECOLAB SOP and IHG Way of Clean standards. Stayover service will be by request only/ towels and trash service and any guests will not be able to be in guestroom while the housekeeper is working to encourage social distancing. The entire guestroom is cleaned and sanitized, including high touch items such as remotes, lamps, clocks, etc.

How frequently will housekeeping be cleaning public areas of the hotel?

  • We have a lobby attendant handling all public spaces. Every hour all high touch areas are cleaned.

How often will lobby and other common space furniture be cleaned? (e.g. chairs, end tables, center tables, couches, etc.)

  • We have a lobby attendant handling all public spaces. Every hour all high touch areas are cleaned.

How frequently will towels and bed linens be changed?

  • By request only – stayover service suspended/by request only

What is the property’s plan for cleaning other necessary items in rooms, such as remote controls or telephones?

  • ECOLAB SOP and products for all cleaning and sanitizing

What, if any, sustainability practices will still be in place?

  • Green Engage

How will each room be prepared between guests?

  • Each room is cleaned and sanitized by ECOLAB SOP and IHG Way of Clean standards.

How long will a room sit empty before being cleaned?

  • No specific length of time in between.

How long will a room sit empty before checking another guest in?

  • No specific length of time in between.


Which of your restaurants will be open and what will their hours be?

  • Starbucks Cafe 5am – 2pm
  • Altitude Restaurant 6am-11pm

What new processes will be in place to ensure restaurant spaces are adequately sanitized and disinfected?

  • ECOLAB SOP and IHG Way of Clean standards – additionally, all used pens for signing checks are sanitized in between use, all surfaces – tables, chairs, seats are fully wiped down and cleaned in between each guest. Digital menus will be encouraged via QR code, table centerpieces will be removed/limited.

When and how frequently will restaurants be deep cleaned?

  • Nightly

How will menu items be presented?

  • Online, guest’s mobile device
  • Display boards
  • Disposable paper menus
  • QR code

Will there be Grab and Go menu options?

  • Yes – 24hr Marketplace and Starbucks Cafe both offer.

Will room service be available?

  • No

Will your gift or sundries shop be open?

  • Yes

Would you consider having masks and gloves available for purchase?

  • Yes


Can you give us an overview of your COVID-19 training program?

  • IHG Way of Clean issued additional protocols and training, including all how-tos social distancing requirements, PPE, health screenings, additional sanitation stations, additional more frequent cleaning of public spaces, guestroom requirements, food and beverage, and banquet training.

What protocols will the property have in place for guests?

  • Social distancing
  • Encouraging to wear PPE, but not required

What protocols and policies will the property have in place for staff?

  • COVID-19 sick-leave requirements
  • Frequent handwashing
  • Gloves requirements
  • Mask requirements
  • Other PPE requirements
  • Reporting cold- or flu-like symptoms and refraining from work
  • Social distancing
  • Temperature and/or other well-being checks
  • Use of alcohol-based hand sanitizer

Will social distancing procedures be based on federal, state, and/or local mandates?

  • Yes

Which staff will be increased in order to maintain new standards?

  • Housekeeping
  • Front desk
  • Guest services (onsite)
  • Banquet servers

What plan does your property have to respond to an individual who will not abide by the safety protocols put in place (e.g. refusal to wear a mask)?

  • We do not require guests to wear PPE, we highly encourage, but do not require.

Will staff be trained in de-escalation?

  • Yes

Will other methods be used (e.g. onsite security or request for law enforcement in extraordinary situations)?

  • Yes

Will your property appoint a single individual to be designated as the primary contact responsible for infection mitigation and implementation of COVID-19 related protocols?

  • Yes – General Manager

Has your hotel modified its Emergency Action Plan?

  • No

Has your egress plan been modified?

  • No

Has your hotel modified its Manager On-Duty guidelines?

  • Yes – Added temperature checks of all incoming employees clocking in during MOD shift to duty list.


What items will your property have readily available in public spaces?

  • Hand sanitizer

How will the hotel monitor the amount of people in elevators/waiting to get on elevators?

  • Recommendation signs on ground, lobby attendant watching

Will the occupancy of elevators be limited to a percentage of normal capacity?

  • Yes – Maximum capacity of 4

How often will public restrooms be cleaned?

  • Hourly

Will the occupancy of public restrooms be limited to a percentage of normal capacity?

  • No

How and by whom will the occupancy of public restrooms be enforced?

  • Floor signage reminding guests, self-policed

Will staff monitor any queues which develop outside the restrooms to ensure social distancing?

  • Yes – Lobby attendant/houseman

Will your hotel’s swimming pool/whirlpool be open?

  • No

Will your hotel’s gym/workout facility be open?

  • No

What will your new cleaning process be for this space?

  • In-between people using the facility we will wipe down the machines and weights. We will also ask guests to do this as well for us.

Will your hotel’s business center be open?

  • Yes – 1 person allowed inside at a time, wipes available, lobby attendant constantly cleaning


Will you allow separate meeting/conference registration to be set up in your lobby?

  • Yes – Registration line must maintain social distancing.

Does your hotel offer full food and beverage service for meetings/conferences?

  • Yes

How will banquet service take place?

  • All servers required to wear mask and gloves, plated entrees, no self-service items (ex: no bread baskets – serviced by the staff, no beverage stations – all beverages serviced by staff, etc.) Fewer people per banquet round (4-6 people vs 8-10), or 1 per 6ft classroom set.

Will there be disposable silverware?

  • Yes

Will buffets be an option?

  • No

How will meetings rooms be sanitized between sessions?

  • Chairs, tables all cleaned in between sessions. Limiting anything pre-set to one-time use.

Will the hotel require longer breaks between sessions in order to provide enough time to disinfect seats?

  • Yes

How will AV equipment (including microphones, clickers, and podiums) be sanitized between users?

  • Wipes provided

Are physical handouts and swag allowed?

  • Yes

What guidelines can our organizers model to help guests observe proper social distancing at receptions and networking events?

  • Limiting occupancy, limiting the amount of guests per table, limiting high-top style tables as they encourage close encounters. Reception food Displays are serviced by banquet staff (would be serviced like an action station instead of a buffet.) Passed appetizers prepped and handed by staff instead of taken off serving tray.


What in-room amenities do you currently provide?

  • Bathroom
    • Shampoo
    • Conditioner
    • Body wash
    • Hairdryer
    • Linens
    • Lit make-up mirror
    • Disposable coffee cups
  • Guestroom
    • Keurig coffee maker
    • Mini fridge
    • Iron/board
    • WiFi
    • Desk/chair
  • Public Spaces
    • Individually wrapped sanitizer wipes
    • Hand sanitizer
    • Masks available upon request

Will standard items be removed from rooms such as coffee pots, minibar options, iron, glassware, refillable shampoo/body wash?

  • Yes – Irons remain in room & are cleaned after every check-out. All items in room are (clock, remote, iron, )

How will the hotel monitor the number of people in each hotel room?

  • Fire code limits up to 4. Inquired a booking and at check-in.

Will the hotel disallow more than single or double occupancy for rooms where the occupants do not already live together?

  • No

Will the hotel still offer shuttle services?

  • Yes – Shuttles will be cleaned after each pick-up and drop-off. The capacity of shuttles will be limited to 10. We encourage users to leave the middle seat empty, and no one may sit in the front seat. Guests will not be evaluated prior to being allowed to board, but are encouraged to wear masks.

Will the hotel have any limits on the number of floors or rooms opened at one time?

  • All floors open

If your property does learn that a guest has tested positive, presumptive positive, or is exhibiting symptoms of COVID-19, what is the response protocol?

  • Follow all CDC and local health recommendations, contact health officials, notify GM, notify HR and follow all guidance of management company

Will symptomatic guests be forced to vacate the property?

  • Yes

Will symptomatic guests be isolated/nearby guests relocated?

  • Yes

Will warning signage be placed near a room occupied by a symptomatic guest?

  • No

Will your property contact health officials?

  • Yes

Will your property notify the group’s contacts (DNCC) of this incident and who is involved?

  • Yes

Will your property conduct contact tracing and notify other impacted guests?

  • No

Will your property initialize heavy sanitation of all common spaces, entryways, and other public property areas where the symptomatic guests have been?

  • Yes