It’s a New Stay

Your safety is our top priority.

Courtyard Milwaukee Airport


What services do you intend to have for guests bringing their vehicles?

  • Onsite self-parking

Will your hotel have bell staff?

  • No

How will the property facilitate the ability to provide tips at guests’ discretion?

  • Cash only


How will the front desk be set up compared to normal operating procedures?

  • Hand sanitizer for desk agents
  • Hand sanitizer for guests
  • Desk agents wearing masks or other PPE
  • Protective barrier/sneeze shield installed at the front desk
  • Social distancing markers throughout the lobby
  • Mobile check-in
  • Mobile room key


What will be the new housekeeping protocols?

  • Staff required to wear a mask. Stay-over rooms will receive light cleaning (garbage, towels, making beds only per request. Check out rooms – all items will be fully sanitized.

How frequently will housekeeping be cleaning public areas of the hotel?

  • During each shift

How often will lobby and other common space furniture be cleaned? (e.g. chairs, end tables, center tables, couches, etc.)

  • During all shifts

How frequently will towels and bed linens be changed?

  • At check-out and as per requested. We will be trying to limit our time in all stay over rooms due to COVID-19.

What is the property’s plan for cleaning other necessary items in rooms, such as remote controls or telephones?

  • All items will be fully sanitized between all checkouts

Will single-use paper and plastics be used?

  • No

What, if any, sustainability practices will still be in place?

  • We will follow all state & local city guidelines

How will each room be prepared between guests?

  • Fully sanitized and clean


Which of your restaurants will be open and what will their hours be?

  • Unsure at this time – Our standard regular hours of service are – 6 am – 9:30 am (breakfast) and 5 pm – 10 pm (Dinner)

What new processes will be in place to ensure restaurant spaces are adequately sanitized and disinfected?

  • Staff to wipe down (sanitize) area every (two) hours

When and how frequently will restaurants be deep cleaned?

  • Cleaned daily

How will menu items be presented?

  • Display boards
  • Staff recommendations

Will there be Grab and Go menu options?

  • Unsure at this time. Again we are waiting for more direction from state, local & Marriott

Will room service be available?

  • No

Will your gift or sundries shop be open?

  • Yes


Can you give us an overview of your COVID-19 training program?

  • As a Marriott property, we will follow all Marriott guidelines along with our state & local government

What protocols will the property have in place for guests?

  • Social distancing
  • TBD

What protocols and policies will the property have in place for staff?

  • COVID-19 sick-leave requirements
  • Frequent handwashing
  • Gloves requirements
  • Mask requirements
  • Reporting cold- or flu-like symptoms and refraining from work
  • Social distancing
  • Use of alcohol-based hand sanitizer

Will social distancing procedures be based on federal, state, and/or local mandates?

  • Yes

Which staff will be increased in order to maintain new standards?

  • Unsure at this time

What plan does your property have to respond to an individual who will not abide by the safety protocols put in place (e.g. refusal to wear a mask)?

  • Staff will be advised to contact management staff, & work with staff to de-escalate the situation.

Will staff be trained in de-escalation?

  • Yes

Will other methods be used (e.g. onsite security or request for law enforcement in extraordinary situations)?

  • No

Will your property appoint a single individual to be designated as the primary contact responsible for infection mitigation and implementation of COVID-19 related protocols?

  • No

Has your hotel modified its Emergency Action Plan?

  • Yes – with responses to positive cases

Has your egress plan been modified?

  • No

Has your hotel modified its Manager On-Duty guidelines?

  • No


What items will your property have readily available in public spaces?

  • Hand sanitizer
  • Gloves
  • Signage

How will the hotel monitor the amount of people in elevators/waiting to get on elevators?

  • With signage

Will the occupancy of elevators be limited to a percentage of normal capacity?

  • Signage posted

How often will public restrooms be cleaned?

  • One time daily or as needed

Will the occupancy of public restrooms be limited to a percentage of normal capacity?

  • No

Will your hotel’s swimming pool/whirlpool be open?

  • Unsure at this time

Will your hotel’s gym/workout facility be open?

  • Yes

What will your new cleaning process be for this space?

  • Guests will have to sign up at the Front Desk (1) person in there at a time and the fitness area will be sanitized after each use.

Will your hotel’s business center be open?

  • Yes

What will your new cleaning process be for this space?

  • Cleaned during all shifts and after use

Please list any additional public facilities that will be open.

  • Our laundry area and our Courtyard seating area. Guests will have to abide by the Social Distancing guidelines in all public areas.


Will you allow separate meeting/conference registration to be set up in your lobby?

  • Yes – Unsure of guidelines at this time, we are still waiting, it will all depend on our state, local, and Marriott guidelines that are in place at that time.

Does your hotel offer full food and beverage service for meetings/conferences?

  • Yes – Unsure at this time how the service will take place – still yet T.B.D.

Will there be disposable silverware?

  • Yes

Will buffets be an option?

  • No

How will meeting rooms be sanitized between sessions?

  • Between meetings, we will sanitize, based on the guidelines set by our state, local & Marriott.

Will the hotel require longer breaks between sessions in order to provide enough time to disinfect seats?

  • No

How will AV equipment (including microphones, clickers, and podiums) be sanitized between users?

  • We will provide sanitize wipes

Are physical handouts and swag allowed?

  • Yes

What guidelines can our organizers model to help guests observe proper social distancing at receptions and networking events?

  • Signage, review guidelines


What in-room amenities do you currently provide?

  • Complimentary Internet, and TV streaming options

Will standard items be removed from rooms such as coffee pots, minibar options, iron, glassware, refillable shampoo/body wash?

  • Yes – Some items will be removed & others will be sanitized

Will the hotel disallow more than single or double occupancy for rooms where the occupants do not already live together?

  • No

Will the hotel still offer shuttle services?

  • Yes – Shuttles will be cleaned after each use. Shuttles will have a capacity of 4 people plus driver. We will request guests to sit apart from each other. Guests will not be evaluated (temperature checks, etc.) prior to being allowed to board.

Will the hotel have any limits on the number of floors or rooms opened at one time?

  • All floors open

Will symptomatic guests be forced to vacate the property?

  • No

Will symptomatic guests be isolated/nearby guests relocated?

  • Yes

Will warning signage be placed near a room occupied by a symptomatic guest?

  • No

Will your property contact health officials?

  • No

Will your property notify the group’s contacts (DNCC) of this incident and who is involved?

  • Yes

Will your property conduct contact tracing and notify other impacted guests?

  • No

Will your property initialize heavy sanitation of all common spaces, entryways, and other public property areas where the symptomatic guests have been?

  • Yes