It’s a New Stay

Your safety is our top priority.

Cambria Hotel Milwaukee Downtown


What services do you intend to have for guests bringing their vehicles?

  • Off-site self-parking

Will your hotel have bell staff?

  • No

How will the property facilitate the ability to provide tips at guests’ discretion?

  • Cash


How will the front desk be set up compared to normal operating procedures?

  • Hand sanitizer for desk agents
  • Hand sanitizer for guests
  • Desk agents wearing masks or other PPE
  • Guests required to wear masks or other PPE
  • Protective barrier/sneeze shield installed at the front desk
  • Social distancing markers at check-in lines
  • Social distancing markers throughout lobby
  • Temperature check for staff
  • Fuller well-being checks for staff


What will be the new housekeeping protocols?

  • Stayovers being cleaned upon request & chemicals enhanced.

How frequently will housekeeping be cleaning public areas of the hotel?

  • Multiple times a day

How often will lobby and other common space furniture be cleaned? (e.g. chairs, end tables, couches, etc.)

  • Frequently during the day

How frequently will towels and bed linens be changed?

  • Every three days. Do NOT put Do Not Disturb on doors or room will not be cleaned

What is the property’s plan for cleaning other necessary items in rooms, such as remote controls or telephones?

  • Chemicals

Will single-use paper and plastics be used?

  • Yes

Will laundry drop-off still be available?

  • Yes

How will each room be prepared between guests?

  • 24 hour hold until we clean room and check new guest in

How long will a room sit empty before being cleaned?

  • 24 hours when possible

How long will a room sit empty before checking another guest in?

  • 24 hours


Which of your restaurants will be open and what will their hours be? 

  • 4/4 Bar + Kitchen
    • Breakfast hot to-go – 7am-9am
    • Dinner – 5pm-Midnight
    • Grab N Go available all day
    • Appetizer menu – 5pm-Midnight
    • Dinner until 5pm

What new processes will be in place to ensure restaurant spaces are adequately sanitized and disinfected?

  • Cleaned, sanitized, and disinfected

When and how frequently will restaurants be deep cleaned?

  • Multiple times a day

How will menu items be presented?

  • Online, guest’s mobile device
  • Disposable paper menus

Do you plan to offer buffet for any meals or snack times?

  • No

Will there be Grab and Go menu options?

  • Yes – Soda, water, cereal, fruit, snacks, local ice cream, smoothies/truck available outside property (hours TBD), local chocolates

Will room service be available?

  • No – Grab N Go available to call down and pickup

Will your gift or sundries shop be open?

  • Yes

Would you consider having masks and gloves available for purchase?

  • Yes


Can you give us an overview of your COVID-19 training program?

  • Deep cleaning program, social distancing, health checks

What protocols will the property have in place for guests?

  • Social distancing
  • Contact tracing
  • Mask requirements
  • Other PPE requirements

What protocols and policies will the property have in place for staff?

  • COVID-19 sick-leave requirements
  • Contact tracing
  • Frequent handwashing
  • Gloves requirements
  • Mask requirements
  • Other PPE requirements
  • Reporting cold- or flu-like symptoms and refraining from work
  • Social distancing
  • Temperature and/or other well-being checks
  • Use of alcohol-based hand sanitizer

Will social distancing procedures be based on federal, state, and/or local mandates?

  • Yes

Which staff will be increased in order to maintain new standards?

  • Housekeeping, front desk, sales, etc.

What plan does your property have to respond to an individual who will not abide by the safety protocols put in place (e.g. refusal to wear a mask)?

  • Non-confrontational, however if guest escalates, law enforcement will be called

Will other methods be used (e.g. onsite security or request for law enforcement in extraordinary situations)?

  • Yes

Will your property appoint a single individual to be designated as the primary contact responsible for infection mitigation and implementation of COVID-19 related protocols?

  • Yes – Robyn Kovach, General Manager

Has your hotel modified its Emergency Action Plan?

  • No

Has your egress plan been modified?

  • No

Has your hotel modified its Manager On-Duty guidelines?

  • No


What items will your property have readily available in public spaces?

  • Hand sanitizer
  • Masks
  • Gloves

How will the hotel monitor the number of people in elevators/waiting to get on elevators?

  • It is based on 50% occupancy of elevator. We will gently remind if too many guests load.

Will the occupancy of elevators be limited to a percentage of normal capacity?

  • Yes – Capacity of 4 people at a time

How often will public restrooms be cleaned?

  • Daily

Will the occupancy of public restrooms be limited to a percentage of normal capacity?

  • Yes – 6 people at a time

How and by whom will the occupancy of public restrooms be enforced?

  • Staff (Front Desk)

Will staff monitor any queues which develop outside the restroom to ensure social distancing?

  • Yes

Will your hotel’s swimming pool/whirlpool be open?

  • Yes – Cleaned daily

Will your hotel’s gym/workout facility be open?

  • Yes – Cleaned multiple times a day

Please list any additional public facilities that will be open.

  • Outdoor Courtyard will be open for dining/bar
  • Fitness center will reopen by signup 8/15


Does your hotel offer full food and beverage service for meetings/conferences?

  • No

Will there be disposable silverware?

  • Yes

Will the hotel require longer breaks between sessions in order to provide enough time to disinfect seats?

  • No

Are physical handouts and swag allowed?

  • No


What in-room amenities do you currently provide?

  • Bluetooth bathroom mirrors
  • Microwave
  • Refrigerator
  • Smart TVs

Will standard items be removed from rooms such as coffee pots, minibar options, iron, glassware, refillable shampoo/body wash?

  • No

How will the hotel monitor the number of people in each hotel room?

  • We limit to 4 in double rooms, 2 in king rooms

Will the hotel disallow more than single or double occupancy for rooms where the occupants do not already live together?

  • No

Will the hotel still offer shuttle services?

  • No

Will the hotel have any limits on the number of floors or rooms opened at one time?

  • All floors open

Will symptomatic guests be forced to vacate the property?

  • No

Will symptomatic guests be isolated/nearby guests relocated?

  • No

Will your property contact health officials?

  • No

Will your property notify the group’s contacts (DNCC) of this incident and who is involved?

  • No

Will your property conduct contact tracing and notify other impacted guests?

  • No

Will your property initialize heavy sanitation of all common spaces, entryways, and other public property areas where the symptomatic guests have been?

  • No