It’s a New Stay

Your safety is our top priority.

Aloft Milwaukee Downtown


What services do you intend to have for guests bringing their vehicles?

  • Off-site self-parking

Will your hotel have bell staff?

  • No

How will the property facilitate the ability to provide tips at guests’ discretion?

  • Cash only


How will the front desk be set up compared to normal operating procedures?

  • Hand sanitizer for desk agents
  • Hand sanitizer for guests
  • Desk agents wearing masks or other PPE
  • Protective barrier/sneeze shield installed at the front desk
  • Social distancing markers throughout the lobby
  • Mobile check-in
  • Mobile room key
  • Temperature check for staff


What will be the new housekeeping protocols?

  • No staff members will enter guest rooms
  • If guests are staying for more than 7 days, we will arrange a time to clean room

How frequently will housekeeping be cleaning public areas of the hotel?

  • Multiple times a day

How often will lobby and other common space furniture be cleaned? (e.g. chairs, end tables, center tables, couches, etc.)

  • Multiple times a day. All shifts are required to wipe down the lobby furniture throughout the day.

How frequently will towels and bed linens be changed?

  • Every 7 days or unless guest notifies us they would like new or more of those items.

What is the property’s plan for cleaning other necessary items in rooms, such as remote controls or telephones?

  • Once guests check out, we let the room sit for 72 hours and then wipe everything down. If prior to that, we will not go into rooms.

Will single-use paper and plastics be used?

  • Yes

What, if any, sustainability practices will still be in place?

  • Marriott’s Greener Stay

How will each room be prepared between guests?

  • Sanitized & thoroughly cleaned & inspected

How long will a room sit empty before being cleaned?

  • 72 hours

How long will a room sit empty before checking another guest in?

  • 72 hours unless needed before then


How will menu items be presented?

  • Display boards

Will there be Grab and Go menu options?

  • Yes – we will have available options and guests will pick what they want and bring to the front desk for purchase.

Will room service be available?

  • No

Will your gift or sundries shop be open?

  • Yes

Would you consider having masks and gloves available for purchase?

  • No


Can you give us an overview of your COVID-19 training program?

  • Continuing to update our staff on best practices & cleaning practices.

What protocols will the property have in place for guests?

  • Social distancing
  • Other PPE requirements

What protocols and policies will the property have in place for staff?

  • COVID-19 sick-leave requirements
  • Frequent handwashing
  • Gloves requirements
  • Mask requirements
  • Other PPE requirements
  • Reporting cold- or flu-like symptoms and refraining from work
  • Social distancing
  • Temperature and/or other well-being checks
  • Use of alcohol-based hand sanitizer

Will social distancing procedures be based on federal, state, and/or local mandates?

  • Yes

Which staff will be increased in order to maintain new standards?

  • Housekeeping, front desk, sales, etc.

What plan does your property have to respond to an individual who will not abide by the safety protocols put in place (e.g. refusal to wear a mask)?

  • Case by case basis

Will staff be trained in de-escalation?

  • Yes

Will other methods be used (e.g. onsite security or request for law enforcement in extraordinary situations)?

  • Yes

Will your property appoint a single individual to be designated as the primary contact responsible for infection mitigation and implementation of COVID-19 related protocols?

  • Yes – Ryan Wilson, General Manager

Has your hotel modified its Emergency Action Plan?

  • No

Has your egress plan been modified?

  • No

Has your hotel modified its Manager On-Duty guidelines?

  • No


What items will your property have readily available in public spaces?

  • Hand sanitizer
  • Masks
  • Gloves

Will the occupancy of elevators be limited to a percentage of normal capacity?

  • Yes – small groups only

How often will public restrooms be cleaned?

  • Multiple times a day

Will the occupancy of public restrooms be limited to a percentage of normal capacity?

  • No

Will your hotel’s swimming pool/whirlpool be open?

  • Yes

What will your new cleaning process be for this space?

  • We have a sign-up sheet and time slots and once the group leaves the pool our staff will go in and wipe down everything before the next guests go into it.

Will your hotel’s gym/workout facility be open?

  • Yes

What will your new cleaning process be for this space?

  • In-between people using the facility we will wipe down the machines and weights. We will also ask guests to do this as well for us.

Will your hotel’s business center be open?

  • Yes

What will your new cleaning process be for this space?

  • Sanitize after each use


Will you allow separate meeting/conference registration to be set up in your lobby?

  • No

Does your hotel offer full food and beverage service for meetings/conferences?

  • Yes

How will banquet service take place?

  • Sanitizing stations, gloves and masks work by service staff, no buffets, disposable plates and silverware, individually wrapped items when available

How will meetings rooms be sanitized between sessions?

  • Sanitizer

Will the hotel require longer breaks between sessions in order to provide enough time to disinfect seats?

  • Yes

How will AV equipment (including microphones, clickers, and podiums) be sanitized between users?

  • Sanitizer wipes

Are physical handouts and swag allowed?

  • Yes


What in-room amenities do you currently provide?

  • Mini fridge
  • Smart TV
  • Coffee maker
  • Hair dryer
  • Plug n play

Will standard items be removed from rooms such as coffee pots, minibar options, iron, glassware, refillable shampoo/body wash?

  • Yes

Will the hotel disallow more than single or double occupancy for rooms where the occupants do not already live together?

  • No

Will the hotel still offer shuttle services?

  • No

Will the hotel have any limits on the number of floors or rooms opened at one time?

  • All floors open

If your property does learn that a guest has tested positive, presumptive positive, or is exhibiting symptoms of COVID-19, what is the response protocol?

  • Continued temperature checks, quarantining when needed

Will symptomatic guests be forced to vacate the property?

  • No

Will symptomatic guests be isolated/nearby guests relocated?

  • No

Will warning signage be placed near a room occupied by a symptomatic guest?

  • No

Will your property contact health officials?

  • No

Will your property notify the group’s contacts (DNCC) of this incident and who is involved?

  • No

Will your property conduct contact tracing and notify other impacted guests?

  • No

Will your property initialize heavy sanitation of all common spaces, entryways, and other public property areas where the symptomatic guests have been?

  • Yes