It’s a New Stay

Your safety is our top priority.

Courtyard Atlanta Downtown


What services do you intend to have for guests bringing their vehicles?

  • Off-site self-parking

Will your hotel have bell staff?

  • No

How will the property facilitate the ability to provide tips at guests’ discretion?

  • Cash only


How will the front desk be set up compared to normal operating procedures?

  • Hand sanitizer for desk agents
  • Hand sanitizer for guests
  • Desk agents wearing masks or other PPE
  • Guests required to wear masks or other PPE
  • Protective barrier/sneeze shield installed at the front desk
  • Social distancing markers at chick-in lines
  • Social distancing markers throughout the lobby
  • Mobile check-in
  • Mobile room key
  • Temperature check for staff


What will be the new housekeeping protocols?

  • Guest rooms have been sanitized with a peroxide based hospital grade cleaner. We have also provided a small packet of sanitizer wipes in all guest rooms to enable to wipe down any high contact areas. Due to COVID, we are finding that many of our guests prefer that we not enter their guestroom. Because of this, we do not automatically perform housekeeping service throughout your stay. We offer TIDY services upon request which includes making the bed, replacing any used amenities and towels as well as emptying the trash.

How frequently will housekeeping be cleaning public areas of the hotel?

  • Every two hours

How often will lobby and other common space furniture be cleaned? (e.g. chairs, end tables, center tables, couches, etc.)

  • Every two hours

How frequently will towels and bed linens be changed?

  • Upon request

What is the property’s plan for cleaning other necessary items in rooms, such as remote controls or telephones?

  • Rooms and items are sanitized. In addition we provide antiseptic wipes in each room.

Will single-use paper and plastics be used?

  • Yes

What, if any, sustainability practices will still be in place?

  • Any applicable with new housekeeping protocols listed above.

How will each room be prepared between guests?

  • Each room will be completely cleaned and sanitized.

How long will a room sit empty before being cleaned?

  • 24 hours

How long will a room sit empty before checking another guest in?

  • 24 hours


Will your restaurant(s) be open?

  • Restaurant is currently closed (as of March 2021)

Will there be Grab and Go menu options?

  • Yes

Will room service be available?

  • No

Will your gift or sundries shop be open?

  • Yes, guests to place an order on time

Would you consider having masks and gloves available for purchase?

  • Yes


Can you give us an overview of your COVID-19 training program?

  • All associates have completed the required COVID-19 training.

What protocols will the property have in place for guests?

  • Contract tracing
  • Social distancing
  • Mask requirements
  • Other PPE requirements

What protocols and policies will the property have in place for staff?

  • Contact tracing
  • COVID-19 sick-leave requirements
  • Frequent handwashing
  • Gloves requirements
  • Mask requirements
  • Other PPE requirements
  • Reporting cold- or flu-like symptoms and refraining from work
  • Social distancing
  • Temperature and/or other well-being checks
  • Use of alcohol-based hand sanitizer

Will social distancing procedures be based on federal, state, and/or local mandates?

  • Yes

Which staff will be increased in order to maintain new standards?

  • Housekeeping
  • Front desk

What plan does your property have to respond to an individual who will not abide by the safety protocols put in place (e.g. refusal to wear a mask)?

  • No mask, no stay

Will staff be trained in de-escalation?

  • Yes

Will other methods be used (e.g. onsite security or request for law enforcement in extraordinary situations)?

  • Yes

Will your property appoint a single individual to be designated as the primary contact responsible for infection mitigation and implementation of COVID-19 related protocols?

  • Yes – Kervins Dorce, AGM

Has your hotel modified its Emergency Action Plan?

  • Yes, to now cover COVID-19 protocols

Has your egress plan been modified?

  • Yes, to now cover COVID-19 protocols

Has your hotel modified its Manager On-Duty guidelines?

  • Yes, to cover COVID-19 protocols


What items will your property have readily available in public spaces?

  • Hand sanitizer
  • Masks
  • Gloves

How will the hotel monitor the amount of people in elevators/waiting to get on elevators?

  • Information is posted in front of each elevator and by request

Will the occupancy of elevators be limited to a percentage of normal capacity?

  • Yes – recommended one person or family

How often will public restrooms be cleaned?

  • Every two hours, or more often if needed

Will the occupancy of public restrooms be limited to a percentage of normal capacity?

  • No

Will your hotel’s gym/workout facility be open?

  • Yes

What will your new cleaning process be for this space?

  • Gym available by request only and one guest allowed at a time. Gym is cleaned and disinfected after each guest.

Will your hotel’s business center be open?

  • Yes

What will your new cleaning process be for this space?

  • Sanitize after each use


Will you allow separate meeting/conference registration to be set up in your lobby?

  • No

Does your hotel offer full food and beverage service for meetings/conferences?

  • No

Will the hotel require longer breaks between sessions in order to provide enough time to disinfect seats?

  • No

Are physical handouts and swag allowed?

  • No


What in-room amenities do you currently provide?

  • Coffee
  • Coffee pots
  • Iron
  • Ironing board
  • Paper cups
  • Refillable shampoo, body wash, and conditioner

Will standard items be removed from rooms such as coffee pots, minibar options, iron, glassware, refillable shampoo/body wash?

  • No; however, hotel will ensure in-room amenities have been sanitized before check in

How will the hotel monitor the number of people in each hotel room?

  • At check-in

Will the hotel disallow more than single or double occupancy for rooms where the occupants do not already live together?

  • No

Will the hotel still offer shuttle services?

  • No

Will the hotel have any limits on the number of floors or rooms opened at one time?

  • All floors open

If your property does learn that a guest has tested positive, presumptive positive, or is exhibiting symptoms of COVID-19, what is the response protocol?

  • Symptomatic guests will be isolated and nearby guests relocated
  • Warning signage will be placed near a room occupied by a symptomatic guest
  • Property will contact health officials
  • Property will notify the group’s contacts of incident
  • Contact tracing will be conducted, and other impacted guests will be notified
  • Property will initialize heavy sanitation of all common spaces, entryways, and other public property areas